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medical assistant resume example with 11 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Skills
  • Urgent care experience
  • Primary care experience
  • Administrative support
  • Superior attention to detail
  • Creative problem solving
  • 9 + years of customer service
  • EMR / EHR
  • Fluent in Spanish
  • Good communication skills
  • Multitasking abilities
  • Medical terminology knowledge
  • Scheduling
  • Customer Complaint Resolution
  • Good communication skills
  • Account management
Work History
02/2021 to Current
Medical Assistant Touro Marrero, LA,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Ordered and prepared reagents and supplies.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures and care plan instructions.
12/2017 to 02/2021
Lead Medical Assistant Rush University Medical Center Chicago, IL,
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
05/2013 to 11/2016
Accountant Assistant, Title Clerk Boston Stoker Dayton, OH,
  • Provided clerical support to all accounting professionals in department.
  • Calculated and remitted state sales tax, service and other charges.
  • Answered phone calls regarding financial matters such as payments due.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Organized office systems to maximize efficiency and completeness of records.
  • Helped prepare month-end, quarterly and year-end closings.
  • Documented business expenses and sales.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Produced and distributed invoices and financial documents.
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
09/2009 to 05/2013
Office Manager Sesbella/Sesderma City, STATE,
  • Interpreted management directives to define and document administrative staff processes.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Expected in 01/2021 to to
: Certified Medical Assistant
University of Hawaii At Manoa - Honolulu, HI
GPA:
Expected in 2019 to to
: Certified Phlebotomy Technician
Hawaii Medical College - Honolulu, HI
GPA:
Expected in 05/2009 to to
High School Diploma:
Parkview High School - Lilburn, GA
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • University of Hawaii At Manoa
  • Hawaii Medical College
  • Parkview High School

Job Titles Held:

  • Medical Assistant
  • Lead Medical Assistant
  • Accountant Assistant, Title Clerk
  • Office Manager

Degrees

  • High School Diploma

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