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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated and empathetic Medical Assistant offering 11 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Skills
  • HIPAA compliance
  • Understands medical procedures
  • Charting expertise
  • Quick problem solver
  • Customer Service
  • Medical terminology knowledge
  • Analytical decision-making skills
  • Communicating with patient families
  • Data entry
  • Calm and level-headed under duress
Education and Training
Sikeston Career And Technology Center Sikeston, MO Expected in 05/2008 : - GPA :
Oran High School Oran, MO Expected in 05/2009 High School Diploma : - GPA :
Three Rivers Community College Poplar Bluff, MO Expected in : - GPA :
Southeast Missouri State University Cape Girardeau, MO Expected in : - GPA :
Mineral Area College Park Hills, MO Expected in : - GPA :
Experience
Trihealth, Inc. - Medical Assistant
Milford, OH, 11/2019 - Current
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Trihealth, Inc. - Medical Assistant
Sharonville, OH, 11/2015 - 11/2019
  • Communicated with medical transcriptionists regarding patient medical records.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Evaluated and reported current equipment inventory to appropriate sources.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Completed clinical documentation in accordance with agency guidelines.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Communicated with patients by phone and via written correspondence.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
Riverside Rehabilitation And Nursing Center - CNA
Riverside, MO, 08/2015 - 11/2015
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Waterbury Hospital - Pharmacy Technician
Waterbury, CT, 04/2013 - 07/2015
  • Transmitted daily bulk orders to maintain inventory levels.
  • Prepared prescription transfers to other pharmacies.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.

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Resume Overview

School Attended

  • Sikeston Career And Technology Center
  • Oran High School
  • Three Rivers Community College
  • Southeast Missouri State University
  • Mineral Area College

Job Titles Held:

  • Medical Assistant
  • Medical Assistant
  • CNA
  • Pharmacy Technician

Degrees

  • High School Diploma

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