Medical Assistant resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Well-trained medical assistant with proven expertise in organizing efficient medical office environments and assisting with diagnostic efforts for elderly and sick patients. Collect specimens, conduct basic assessments and monitor vitals to help physicians diagnose and treat various ailments. Expert with eclinical EHR system and skilled at learning new processes to meet unique office requirements.

  • Charting expertise
  • Able to lift 20 pounds
  • HIPAA compliance
  • Understands medical procedures
  • Medical billing
  • Venipuncture and phlebotomy
  • Phlebotomy
  • Electrocardiography (EKG)
  • Sterile technique
  • Restocking lab supplies
  • Patient scheduling
  • Documentation procedures expert
  • Communicating with patient families
  • Using a scale
01/2020 to Current
Medical Assistant Uconn Health Center Storrs, CT,
  • Used eclinical software to process patient payments and update accounts.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Administered rapid tests such as flu and strep to help clinical staff assess conditions.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assessed, documented and monitored vital signs for more than 100 patients per day.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Carefully prepared, reviewed and submitted patient statements.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
10/2015 to Current
Catering Assistant Panera Bread Co Coon Rapids, MN,
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Washed and sanitized dishes after every use to protect customers.
  • Re-stocked, organized and arranged service and food stations.
  • Adhered to company quality constraints and industry best practices to ensure guest satisfaction.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Protected food from spoilage by storing according to safety procedures.
09/2012 to 12/2015
Manager Culvers Restaurant Huntley, IL,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Coached new team members on job tasks and performance strategies.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
10/2007 to 09/2012
Childcare Aide Covenant Healthcare Cass City, MI,
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Incorporated music and art activities to encourage creativity and expression.
  • Secured indoor and outdoor premises to protect children under care.
  • Recorded information about behavior, food served and medications administered.
  • Improved group and individual behavior with positive management strategies.
  • Enforced rules to teach manners and maintain safe environment.
  • Maintained organized and clean classroom and work areas.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Kept children safe and secure at all times.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Assisted children in development of social, communication and problem-solving skills.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Education and Training
Expected in 07/2020
: Medical Assisting
American Institute - Toms River, NJ
Expected in 06/2010
High School Diploma:
Asbury Park High School - Asbury Park, NJ
Expected in
: Criminal Justice
Brookdale Community College - Lincroft, NJ

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Resume Overview

School Attended

  • American Institute
  • Asbury Park High School
  • Brookdale Community College

Job Titles Held:

  • Medical Assistant
  • Catering Assistant
  • Manager
  • Childcare Aide


  • High School Diploma
  • Some College (No Degree)

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