Medical Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented and knowledgeable Receptionist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.

  • EMR / EHR
  • Medical office administration
  • Completing insurance forms
  • Adaptable
  • Indirect Patient Care
  • Direct Patient Care
  • Compassionate
  • Patient-focused care
  • Medical Records Management
  • Payment collection
  • Account Management
  • Patient Scheduling
  • Data Entry
  • Efficient and reliable team player
  • Customer/Client relations
  • Correspondence distribution
  • Office administration
  • Professional demeanor
  • Verbal and written communication
  • Performance improvement
  • Organization skills
  • Administrative support
  • Scheduling
  • Conflict resolution
  • Multi-line Telephone Systems
  • Time management
  • Strategic Planning
  • Network development
  • Customer service
  • Order processing
  • Acquiring clients
  • Interpersonal communication skills
  • Marketing understanding
  • Sales
  • Problem solving strength
  • Customer Relations
  • Product promotions
  • Retention strategies
Work History
Medical Assistant, 01/2020 to Current
Anderson Hospital Staunton, IL,
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Escorted patients to examination rooms.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Offered age-appropriate patient care before, during and after exams.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms, copied insurance cards and demographic forms to collect patient information for billing and insurance filing.
  • Attended required training, education and meetings.
Front Desk Staff, 06/2018 to Current
Firstservice Residential Davie, FL,
  • Greeted 100+ daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed master calendar and scheduled appointments for 10 providers based on optimal patient loads and clinician availability.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office efficiency by handling 150+ callers per day.
  • Completed and filed financial documentation for accounting purposes.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed clerical duties and tasks for clinic administration.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Sales Representative, 10/2016 to Current
Sears Clearwater, FL,
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Planned over 10 annual trade events to strengthen brand initiatives and maximize outreach.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Developed and implemented sales strategies to increase revenue.
  • Researched potential clients and markets to prepare for appointments.
  • Demonstrated products and specific features at customer locations and special events.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Used consultative sales approach to understand and meet customer needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Cross-sold complementary products and services to customers.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Upsold customers by recommending promotions to increase revenue.
Bachelor of Arts: History And Political Science, Expected in 05/2018
Texas Tech University - Lubbock, TX,

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Resume Overview

School Attended
  • Texas Tech University
Job Titles Held:
  • Medical Assistant
  • Front Desk Staff
  • Sales Representative
  • Bachelor of Arts