LiveCareer-Resume

medical assistant resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Retail sales customer service
  • Store maintenance
  • Adaptive team player
Experience
12/2020 to Current
Medical Assistant Artesia General Hospital Carlsbad, NM,
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Administered rapid tests such as Allergy Testing and VAT testing to help clinical staff assess conditions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Completed Cognitive basic assessments for patients to provide optimal care.
06/2016 to 10/2017
Customer Service Desk Clerk Schulte Hospitality Group Sparks, NV,
  • Handling & counting money back
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 15+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with pharmacist to develop customer service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
03/2014 to 04/2015
Condo Cleaner Sheila Horton City, STATE,
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on 2 hour basis.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Notified management of structural issues and major repairs.
  • Notified building managers about needed repairs to maintain public safety.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Checked inventory for required supplies and made lists for needed cleaning products.
08/2012 to 02/2013
Front Desk Clerk Days Inn City, STATE,
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Education and Training
Expected in 05/2010
GED:
Dallas County High School - Plantersville, AL
GPA:

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Resume Overview

School Attended

  • Dallas County High School

Job Titles Held:

  • Medical Assistant
  • Customer Service Desk Clerk
  • Condo Cleaner
  • Front Desk Clerk

Degrees

  • GED

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