medical assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Certification in Phlebotomy Training Program working in hospital setting, professional with experience managing patient account with checking in and out patients. Experience in gathering specimens from pediatrics and adults patients. Implementations of healthcare information and EMR systems under the healthcare guidelines. M Network & Systems Administration Verify Insurance Benefits Collecting Co-Pay/Deductibles Proficiency in Microsoft Word/Power Point/ Excel Proficiency in EMR.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.


Bilingual (Spanish)

  • Athena
  • Managed EMR
  • SMS
  • PHS
  • Microsoft Word
  • Excel
  • PowerPoint
  • OB/GYN procedures
  • Assisting with physical exams
  • CPR
  • Phlebotomy
FIRST CHOICE TRAINING SCHOOL , MA Expected in 2003 Certification Phlebotomy Training : - GPA :
WESTHILL HIGH SCHOOL STANFORD, CT Expected in 1994 High School Diploma : - GPA :
  • CMA - Certified Medical Assistant
  • PT - Phlebotomy Technician
Work History
Lawrence General Hospital - Medical Assistant
Lawrence, MA, 07/2021 - Current
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Tested and recorded blood glucose levels.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Ordered and prepared reagents and supplies.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Community Health System - Lab Assistant Phlebotomist/Receptionist
Navarre, FL, 01/2004 - 07/2020
  • Provides competent, safe, appropriate direct patient care in the collection of blood samples from patients age newborn and older; management of all documentation related to blood collection, management of communication between the Laboratory and ancillary and off campus sites, both verbal and hardcopy documents, manages the registration process and transfer of information for outpatient and off campus
  • Collect signatures and consent forms from patient
  • Collecting financial responsibility at the time of service
  • Price quoting diagnostic radiology, in/out-patient surgery using
  • CPT/ICD-9 codes for patient without health coverage
  • Key Results:
  • Collect signatures for consent of treatment
  • Price quoting lab exams by using CPT/ICD-9 codes
  • Performs collection of patient's specimen from performing venipuncture to processing and accessing laboratory results
  • Verify benefits from medical insurance companies and NIA for authorizations or referrals if needed
  • Translating English to Spanish for patients who are not bilingual
  • Communicate effectively and use of constructive problem solving when confronted with situations
  • Maintains a professional, cooperative interaction with all hospital departments, medical staff, and the public
  • Communicate with physician's office for stat request and quick results
  • Demonstrates Service Excellence at all times.
  • Prepared specimens for testing and analysis.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Demonstrated competence in collecting lab samples for testing.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Logged samples correctly into computerized tracking system.
Creekview Health Center - Outpatient Registrar
Pleasanton, CA, 01/2009 - 01/2011
  • Patient Access/Outpatient Registrar
  • ACESS/OUTPATIENT, Collecting Specimens
  • Performing Venipuncture
  • Knowledgeable in CPT/ICD-9 Codes
  • Bilingual
  • Willing to learn duties and responsibility of other positions, Responsible to greet patients cordially, register patients efficiency, perform initial screening and counseling
  • Obtain all needed signatures and inform patients of Hospital admission and financial responsibilities
  • Collecting co- pay, deductibles, or financial responsibility for self-pay patients.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
City, STATE, 01/2000 - 01/2004
  • Assist customer with initial questions about First Choice Insurance policy plans and schedule appointment for adjuster
  • Answer multi-line inbound calls
  • Assist in other light duties as requested
  • Direct clients to the appropriate Insurance Agent to complete application for plan coverage
  • Key Results:
  • Answer multi-line calls
  • Copy and Fax documents as needed
  • Assist client with proper insurance plans coverage
  • Assist adjuster with open and closed claims.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.

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Resume Overview

School Attended


Job Titles Held:

  • Medical Assistant
  • Lab Assistant Phlebotomist/Receptionist
  • Outpatient Registrar
  • Receptionist


  • Certification Phlebotomy Training
  • High School Diploma

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