Detail-oriented and knowledgeable individual skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Hard worker with the ability to excel in a group or independent setting with extensive medical experience and fastidious nature dedicated to optimal patient care with extensive knowledge of medical regulations and policies. Offers strong dedication to administrative excellence and confidentiality. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence in communication, efficiency and organization. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs. Experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies.
Skills
Insurance claims
EMR / EHR
Medical office administration
Medical Billing and Coding
Patient Scheduling
CPR
Payment collection
Adaptable
Medical Records Management
Patient Management
Patient-focused care
Dementia and Alzheimer's knowledge
Simple Dressings
Emergency procedures understanding
Spreadsheet development
Billing and Invoicing
Database Entry
Work History
01/2020 to Current
Medical AssistantBurrell Behavioral Health – Harrison, NY,
Obtained client medical history, including medication information, symptoms and allergies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Oriented and trained new staff on proper procedures and policies.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Completed clinical procedures and gathered patient data for interpretation by physician.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Implemented care and efficiency improvements to support and enhance office operations.
Submitted prescriptions to pharmacy via phone, fax or web.
Collected all pertinent data and calculations to aid physician in interpreting results.
Collected and documented patient medical information such as blood pressure and weight.
Compiled necessary documents for surgical billing packages.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
04/2019 to 11/2019
Nursing AssistantWexford Health Sources Inc – Wheeling, WV,
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
07/2018 to 04/2019
Daycare AssistantNorth Country Academy – Phoenix, AZ,
Used patience, skill and various behavior modification techniques to maintain order and safety.
Created and implemented diverse educational strategies to boost development.
Promoted learning and social development through structured and unstructured playtime.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Monitored entrances and exits to maintain safety and organized environments.
Planned and implemented crafts and other activities to spark interest and enhance development.
Maintained effective schedule balance between rest periods, active play and instruction.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Enforced rules and managed behavior through developmentally appropriate discipline.
Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Kept notes of behavior issues, food served and medications administered to children.
08/2017 to 07/2018
Front Office AdministratorPeraton – Pensacola, FL,
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Streamlined processing procedures for various financial and employee documents to improve traceability.
Processed payments and documented account changes for financial accuracy and transparency.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Received and routed business correspondence to correct departments and staff members.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Executed record filing system to improve document organization and management.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
Expected in to to
: Kinesiology Gadsden State Community College - Gadsden, AL GPA:
Expected in to to
: Kinesiology Ohlone College - Fremont, CA GPA:
Expected in to to
High School Diploma: Mission San Jose High School - Fremont, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.