medical assistant resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Objective
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly individual committed to reaching business goals.
Skills
Adaptive team player
Quality control
Senior leadership support
Data evaluation
Product organization
Microsoft Office expertise
Technologically savvy
High-energy attitude
Project management abilities
Problem-solving abilities
Conflict mediation
Quality assurance controls
Inbound and outbound calling
Active listening
Promotional support
Courteous demeanor
Business development understanding
Customer relations
MS Office proficient
Excellent communication skills
Cash dispenser operation
Currency and coin counter
Strong work ethic
Experience
06/2020 to Current
Solar Sales RepresentativeMomentum Solar – Cambridge, MA,
Promoted, sold and secured new accounts.
Responded to inquiries from potential customers via email and telephone.
Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
Maintained schedules of appointments with prospective and established customers.
Talked with customers about benefits of solar power in comparison with traditional power services.
Conducted follow-up calls with warm leads to cement connections and pursue conversions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Organized charts, documents and supplies to maintain team efficiency.
Educated patients about medications, procedures and physician's instructions.
Identified operational improvements to drive efficiency and quality of care.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
01/2015 to 01/2018
Collections RepresentativeDatrose – Archbald, PA,
Advised debtors on payment options and set up payment plans.
Used effective questioning techniques to clarify why debtors were delinquent.
Handled irate customers smoothly to achieve performance targets.
Handled contracts and payments on accounts.
Reasoned with customers and attempted to negotiate full balance payments.
Utilized skip tracing resources such as background checks and loan documents.
Partnered with cash application team and credit manager on timely and accurate posting of remittances.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
10/2014 to 10/2016
ReceptionistGarg Golden – Henderson, NV,
Helped individuals by managing appointments at a family practice office, collecting co-payments, verifying insurance eligibility, and collection of demographic information.
Worked in family practice where I had the chance to help providers, clinical staff, as well as help patient with their medical needs.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Took accurate messages for staff and management to facilitate open and speedy communication.
Sorted incoming mail and directed to correct personnel each day.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
06/2014 to 10/2014
Customer Service RepresentativeRepay Holdings Corporation – Mesa, AZ,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Escalated customer concerns, store issues and inventory requirements to supervisors.
06/2013 to 06/2014
Technical Support RepresentativeEcolab Inc. – Novi, MI,
Maintained calm, professional demeanor when faced with high demand, high volume workloads.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Built and maintained successful relationships with service providers, vendors, dealers and consumers.
Provided local and remote Tier 1 IT support for hardware and software to company personnel.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Developed training materials, conducted webinars and authored wikis for user training and support use.
Supported customers with online billing, access and account issues.
Increased overall company performance through IT uptime and by implementing cost reductions.
Education and Training
Expected in 05/2013 to to
High School Diploma: Cyprus High School - , GPA:
Expected in to to
: Salt Lake Community College - Taylorsville, UT GPA:
Expected in 05/2018 to to
Associate of Science: Medical Assisting Ameritech College of Healthcare - Draper, GPA:
Expected in 01/2020 to to
Associate of Science: Radiologic Technology Davis Applied Technology College - Kaysville, UT GPA:
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