Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly individual committed to reaching business goals.

  • Adaptive team player
  • Quality control
  • Senior leadership support
  • Data evaluation
  • Product organization
  • Microsoft Office expertise
  • Technologically savvy
  • High-energy attitude
  • Project management abilities
  • Problem-solving abilities
  • Conflict mediation
  • Quality assurance controls
  • Inbound and outbound calling
  • Active listening
  • Promotional support
  • Courteous demeanor
  • Business development understanding
  • Customer relations
  • MS Office proficient
  • Excellent communication skills
  • Cash dispenser operation
  • Currency and coin counter
  • Strong work ethic
06/2020 to Current
Solar Sales Representative Momentum Solar Cambridge, MA,
  • Promoted, sold and secured new accounts.
  • Responded to inquiries from potential customers via email and telephone.
  • Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
  • Maintained schedules of appointments with prospective and established customers.
  • Talked with customers about benefits of solar power in comparison with traditional power services.
  • Conducted follow-up calls with warm leads to cement connections and pursue conversions.
06/2016 to 06/2020
Medical Assistant Canyon Ranch Las Vegas, NV,
  • Vitals and rooming patients ICD 9- ICD-IO knowledge Conduct patient interview Patient education Medication administration.
  • Dosage calculation.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Educated patients about medications, procedures and physician's instructions.
  • Identified operational improvements to drive efficiency and quality of care.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
01/2015 to 01/2018
Collections Representative Datrose Archbald, PA,
  • Advised debtors on payment options and set up payment plans.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Handled irate customers smoothly to achieve performance targets.
  • Handled contracts and payments on accounts.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Utilized skip tracing resources such as background checks and loan documents.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
10/2014 to 10/2016
Receptionist Garg Golden Henderson, NV,
  • Helped individuals by managing appointments at a family practice office, collecting co-payments, verifying insurance eligibility, and collection of demographic information.
  • Worked in family practice where I had the chance to help providers, clinical staff, as well as help patient with their medical needs.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
06/2014 to 10/2014
Customer Service Representative Repay Holdings Corporation Mesa, AZ,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
06/2013 to 06/2014
Technical Support Representative Ecolab Inc. Novi, MI,
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Provided local and remote Tier 1 IT support for hardware and software to company personnel.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Supported customers with online billing, access and account issues.
  • Increased overall company performance through IT uptime and by implementing cost reductions.
Education and Training
Expected in 05/2013
High School Diploma:
Cyprus High School - ,
Expected in
Salt Lake Community College - Taylorsville, UT
Expected in 05/2018
Associate of Science: Medical Assisting
Ameritech College of Healthcare - Draper,
Expected in 01/2020
Associate of Science: Radiologic Technology
Davis Applied Technology College - Kaysville, UT

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Resume Overview

School Attended

  • Cyprus High School
  • Salt Lake Community College
  • Ameritech College of Healthcare
  • Davis Applied Technology College

Job Titles Held:

  • Solar Sales Representative
  • Medical Assistant
  • Collections Representative
  • Receptionist
  • Customer Service Representative
  • Technical Support Representative


  • High School Diploma
  • Some College (No Degree)
  • Associate of Science
  • Associate of Science

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