Medical Assistant resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within many department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am dedicated to learning new things daily.

  • Medical office administration
  • EMR / EHR
  • Insurance claims
  • Simple Dressings
  • Completing Insurance Forms
  • Electronic health records
  • Patient Management
  • Word processing
  • Document control
  • Billing and Invoicing
  • Scheduling
  • Filing
  • Bookkeeping
  • Recordkeeping
  • Invoice Processing
  • Proofreading
  • Mail Sorting
  • Office Supply Ordering
  • Travel Arrangements
Work History
10/2019 to Current Medical Assistant Carenational | Kamuela, HI,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Obtained all prescribed laboratory testing.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared initial patient charts for admission.
  • Compiled necessary documents for surgical billing packages.
  • Ordered and prepared reagents and supplies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures and care plan instructions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Tested and recorded blood glucose levels.
  • Sanitized, restocked and organized exam rooms and medical equipment.
11/2016 to 10/2019 Front Office Assistant U.S. Physical Therapy | Leesburg, VA,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Oversaw prompt patient check-in processes, including verifying insurance and submitting forms to nursing team.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Took more than 100 incoming calls per day, provided information and routed callers to correct personnel.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Delivered clerical support by handling range of routine and special requirements.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Drafted common document templates for use by executives and employees.
  • Completed daily logs for management review.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including [Job Title]s and clients.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Advised regarding delays and special circumstances.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
07/2014 to 10/2016 Unit Secretary Unitypoint Health | Johnston, IA,
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Managed incoming calls and directed to appropriate department.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Monitored inventory levels and advised management of need for replenishment.
  • Processed lab paperwork and requests according to physicians' orders.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Developed training protocols for new unit secretaries.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Facilitated lab orders and medication administration.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained current and accurate medical records for patients.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
Expected in 05/2012 High School Diploma | Stephens County High School, Toccoa, GA GPA:
Expected in No Degree | Chattahoochee Technical College, Marietta, GA GPA:
Expected in Bachelor of Science | Currently Attending Regent University, Virginia Beach, VA GPA:

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Resume Overview

School Attended

  • Stephens County High School
  • Chattahoochee Technical College
  • Regent University

Job Titles Held:

  • Medical Assistant
  • Front Office Assistant
  • Unit Secretary


  • High School Diploma
  • No Degree
  • Bachelor of Science

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