Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Wound care and irrigation
  • Patient skin and nail care
  • Medical coding
  • Venipuncture and phlebotomy
  • HIPAA compliance
  • Calm and level-headed under duress
04/2019 to Current
Medical Assistant Catholic Medical Center Manchester, NH,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Scheduled appointments for patients via phone and in person.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Answered appointment calls.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Removed strip printout from equipment to obtain permanent record of internal examination.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Monitored patient stability by checking vital signs and weight.
  • Communicated with patients by phone and via written correspondence.
  • Requested scripts from doctors and verified insurance and coding.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
11/2018 to Current
Assistant Manager Belle Tire Elkhart, IN,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
12/2017 to 11/2018
Hair Stylist Wyndham Worldwide Madison, WI,
  • Sold products and services to maintain daily sales goal of $15.
  • Performed preliminary hair consultations on new clients to help decide on new style or color.
  • Proficient in full range of services including color, cutting, chemical and styling.
  • Requested customer feedback to determine improvements in business operations and processes.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Increased new business opportunities and clientele foot traffic by distributing business cards in and outside of salon.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Strengthened tracking of information by creating systems for organizing appointments, records and reports.
  • Boosted sales by developing marketing promotions to strengthen outreach.
  • Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Sanitized all tools, followed all safety standards and kept salon clean and safe.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Applied makeup to clientele to cover imperfections and create new looks.
10/2013 to 12/2017
Manager Firstservice Residential Tequesta, FL,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Education and Training
Expected in 4 2018
Associate of Applied Science: Medical Assisting
Bryant And Stratton College - Buffalo, NY,
Activities and Honors

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School Attended

  • Bryant And Stratton College

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  • Medical Assistant
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