Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Wound care and irrigation
Patient skin and nail care
Medical coding
Venipuncture and phlebotomy
HIPAA compliance
Calm and level-headed under duress
Experience
04/2019 to Current
Medical AssistantCatholic Medical Center – Manchester, NH,
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Performed routine tests such as urine dip stick, vision and hearing tests.
Scheduled appointments for patients via phone and in person.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Communicated with medical transcriptionists regarding patient medical records.
Kept facility stocked with necessary supplies, equipment and instruments.
Ordered and received disposable supplies and created SAP purchase orders.
Answered appointment calls.
Recorded patient histories and filed supporting clinical data and diagnosis.
Removed strip printout from equipment to obtain permanent record of internal examination.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Maintained clean and organized work area with adequate supplies and reagents.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Contacted pharmacies to submit and refill patients' prescriptions.
Improved patient care and daily task efficiency resulting in smoother operations.
Monitored patient stability by checking vital signs and weight.
Communicated with patients by phone and via written correspondence.
Requested scripts from doctors and verified insurance and coding.
Completed clinical procedures and gathered patient data for interpretation by physician.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
11/2018 to Current
Assistant ManagerBelle Tire – Elkhart, IN,
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Evaluated employee performance and developed improvement plans.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
12/2017 to 11/2018
Hair StylistWyndham Worldwide – Madison, WI,
Sold products and services to maintain daily sales goal of $15.
Performed preliminary hair consultations on new clients to help decide on new style or color.
Proficient in full range of services including color, cutting, chemical and styling.
Requested customer feedback to determine improvements in business operations and processes.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
Offered complementary makeup consultations to individuals to promote key product lines.
Increased new business opportunities and clientele foot traffic by distributing business cards in and outside of salon.
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Strengthened tracking of information by creating systems for organizing appointments, records and reports.
Boosted sales by developing marketing promotions to strengthen outreach.
Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Sanitized all tools, followed all safety standards and kept salon clean and safe.
Successfully booked appointments to allow sufficient time for all services requested.
Applied makeup to clientele to cover imperfections and create new looks.
10/2013 to 12/2017
ManagerFirstservice Residential – Tequesta, FL,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Assigned tasks to associates to fit skill levels and maximize team performance.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Increased safety awareness among employees, resulting in zero injuries.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Education and Training
Expected in 4 2018
Associate of Applied Science: Medical Assisting Bryant And Stratton College - Buffalo, NY, GPA:
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