Medical Assistant Resume Example Planned Parenthood Of Metropolitan Washington

MEDICAL ASSISTANT

Summary

Health Center Operations Director with specialized leadership training and exceptional people skills. Well versed in FQHC practices and a passionate community advocate. Desires a challenging role as an Executive Director.

Skills

Impeccable Interpersonal Skills
Fifteen Years of Leadership Experience
Trained/Mentored Health Center Managers
Improved Organizational Goals
Decreased Company No Show rates
Collaborated with Executive team to generate Organization Budgets
Improved Patient Care by Implementing the PCMH model
Fosters a collaborative, and collegial environment for Colleagues and staff
Serves as the Organization Safety Officer

Fluent in English/Spanish
Develops Operations Policies and Procedures
Trains and Recruits Health Center Managers and Clinical Support Staff.
Adheres to HRSA regulatory mandates and requirements
Works in Partnership with Clinical team to improve patient health outcomes
Excellent Listening and Communication skills
Plans and Organizes Company-wide Staff development
Establish and Builds collaborative relationships with external and internal partners

Experience

Planned Parenthood of Metropolitan WashingtonHyattsville, MDMedical Assistant01/1997 to 05/2000

Efficiently managed all administrative duties (e.g., answering phones, scheduling patient appointments, maintaining medical records, insurance verification, coordinated and tracked specialty appointments and created monthly report).
Responsible for patient processing, taking vital signs, blood draw, vaccine administration, assisted clinicians with procedures as needed.
Supervised weekend staff, tracked referrals for monthly reports, created charts for new patients and verified insurance.
Ordered all clerical supplies and medical supplies and maintain supply records and pricing.
Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests.
Ensured the cleanliness, sanitation and maintenance of clinic, exam rooms and equipment.

CCI Health & Wellness Services Silver Spring , MDMedical Assistant/Team Leader 06/2000 to 06/2003

Efficiently managed all administrative duties (e.g., answering phones, scheduling patient appointments, maintaining medical records, insurance verification, coordinated and tracked specialty appointments and created monthly report).
Responsible for patient processing, taking vital signs, blood draw, vaccine administration, assisted clinicians with procedures as needed.
Supervised weekend staff, tracked referrals for monthly reports, created charts for new patients and verified insurance.
Ordered all clerical supplies and medical supplies and maintain supply records and pricing.
Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests.
Ensured the cleanliness, sanitation and maintenance of clinic, exam rooms and equipment.

CCI Health & Wellness Services Greenbelt , MD Health Center Manager07/2003 to 02/2017

Skillfully developed and launched a new service site expanding care from 2013 to 2016 for 8,000 patients
Managed, planned, and coordinated the operations of the Health Center
Recruited, interviewed, supervised, and directed all support staff to ensure the Health Center operated in an efficient manner and that the patients received high quality care.
Supervised scheduling and daily assignment of duties for support staff to assure effective and efficient operations
Fostered teamwork and built strong relationships with the HC Medical Director, Lead Nurse, Support Staff and Providers to enhance the success of the HC and met the needs of the patients.
Supervised, monitored, coached, developed and evaluated staff performance evaluations on an ongoing basis in accordance with applicable performance standards and served as role model for all staff.
Provided timely and accurate time keeping in the ADP system; minimized overtime activities for support staff through appropriate scheduled, monitored, and regulated support staff use of PTO.
Ensured the facility is closed and secured at the end of each service day
Kept Operations Director and COO informed of any breach in compliance.
Assisted in developing and implementing Health Center programs
Assured proper maintenance of all offices; order new equipment, coordinated IT and telephone support services and facility maintenance repair.
Routinely reviewed all P&Ps that relate to the HC, made recommendations to Executive team for changes of updates as necessary
Functioned as the Customer service representative for HC patients.
Monitored delivery of patient services and participated in the budget creation, made effort to reduce expenses and oversee management process
Maintained Accreditation for OSHA, JC, PCMH and other regulatory training and compliance.
Organized and prepared agenda for monthly staff meetings.
Maintained and Managed Operational budget
Order all Health Centers Medical and Office Supplies
Actively participated in the Organization goal setting and action planning through the Leader Evaluation Management (LEM) tool process.

CCI Health & Wellness ServicesSilver Spring, MDHealth Center Operations Director02/2017 to Current

Provides leadership and guidance to 9 health center site medical and Dental managers and 98 clinical support staff
provides day to day management and oversight of 81,100 annual medical patient visits
Provides day to day management and oversight of 13,021 annual dental visits
Responsible for effective and efficient fiscal management of clinical operations to ensure proper utilization of organizational and financial resources
Ensures facilities inventory appropriately, including purchasing of clinical, and business office supplies.
Manages Operations of health center serving 31,644 Community members annually
Participates as a member of the Senior Leadership Team
Actively participates in implementing and oversight of the Patient Centered Medical Home care model
streamlined office processes and workflows to increase efficiencies and strengthen services
develop and update policies and procedures for all clinical operation functions
Responsible for recruitment and retention of mid-level managers
Collaborates with Human Resources to ensure consistency in personnel policy development and communication to achieve positive employee relations.
Manages the budget and financial performance of all health center sites
Serves as the Safety Officer and convenes monthly Safety Committee meetings
Establishes reporting measures with which to keep Leadership team informed of service center performance
Conducts Safety Orientation training for new staff

Education and Training

Master of Science:Health System Administration Expected in 2022University of Maryland - University College, Hyattsville, MD, Prince Georges

Bachelor of Science:Health System Management 2017University of Baltimore , Baltimore, MD, United States

Associate of Science:Arts and Sciences2007Montgomery College Takoma Park/Silver Spring Campus, Takoma Park, MD, United States

Medical Assistant Certificate :Medical Assistant 1998Sanz's School , Washington, DC, USA

Activities and Honors

Member of Leadership Development Institute (LDI) (2015-Present)

Attendant of Building and Enhancing Your Health Center conference (NACHC) (June 2018)

Certifications

Leadership Strategies for Evolving Health Care Executives Certificate, October 2018

Harvard T.H. Chan School of Public Health, Boston, Massachusetts.

Resume Overview

Companies Worked For:

Planned Parenthood of Metropolitan Washington
CCI Health & Wellness Services
CCI Health & Wellness Services

School Attended

University of Maryland - University College
University of Baltimore
Montgomery College Takoma Park/Silver Spring Campus
Sanz's School

Job Titles Held:

Medical Assistant
Medical Assistant/Team Leader
Health Center Manager
Health Center Operations Director

Degrees

Master of Science : Health System Administration Expected in 2022
Bachelor of Science : Health System Management 2017
Associate of Science : Arts and Sciences 2007
Medical Assistant Certificate : Medical Assistant 1998

Medical Assistant Resume Example

Resume Score: 80%

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