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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Health Center Operations Director with specialized leadership training and exceptional people skills. Well versed in FQHC practices and a passionate community advocate. Desires a challenging role as an Executive Director.
Skills
  • Impeccable Interpersonal Skills 
  • Fifteen Years of Leadership Experience 
  • Trained/Mentored Health Center Managers 
  • Improved Organizational Goals 
  • Decreased Company No Show rates 
  • Collaborated with Executive team to generate Organization Budgets
  • Improved Patient Care by Implementing the PCMH model
  • Fosters a collaborative, and collegial environment for Colleagues and staff
  • Serves as the Organization Safety Officer 
  • Fluent in English/Spanish 
  • Develops Operations Policies and Procedures 
  • Trains and Recruits Health Center Managers and Clinical Support Staff.
  •  Adheres to HRSA regulatory mandates and requirements 
  • Works in Partnership with Clinical team to improve patient health outcomes 
  • Excellent Listening and Communication skills 
  • Plans and Organizes Company-wide Staff development  
  • Establish and Builds collaborative relationships with external and internal partners
Experience
12/1996 to 04/2000
Medical Assistant Center For Diagnostic Imaging Dedham, MA,
  • Efficiently managed all administrative duties (e.g., answering phones, scheduling patient appointments, maintaining medical records, insurance verification, coordinated and tracked specialty appointments and created monthly report). 
  • Responsible for patient processing, taking vital signs, blood draw, vaccine administration, assisted clinicians with procedures as needed.
  • Supervised weekend staff, tracked referrals for monthly reports, created charts for new patients and verified insurance.
  • Ordered all clerical supplies and medical supplies and maintain supply records and pricing. 
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests.
  • Ensured the cleanliness, sanitation and maintenance of clinic, exam rooms and equipment.
05/2000 to 05/2003
Medical Assistant/Team Leader Care Atc Inc Goodyear, AZ,
  • Efficiently managed all administrative duties (e.g., answering phones, scheduling patient appointments, maintaining medical records, insurance verification, coordinated and tracked specialty appointments and created monthly report). 
  • Responsible for patient processing, taking vital signs, blood draw, vaccine administration, assisted clinicians with procedures as needed.
  • Supervised weekend staff, tracked referrals for monthly reports, created charts for new patients and verified insurance.
  • Ordered all clerical supplies and medical supplies and maintain supply records and pricing. 
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests.
  • Ensured the cleanliness, sanitation and maintenance of clinic, exam rooms and equipment.
06/2003 to 01/2017
Health Center Manager CCI Health & Wellness Services City, STATE,
  • Skillfully developed and launched a new service site expanding care from 2013 to 2016 for 8,000 patients  
  • Managed, planned, and coordinated the operations of the Health Center
  • Recruited, interviewed, supervised, and directed all support staff to ensure the Health Center operated in an efficient manner and that the patients received high quality care. 
  • Supervised scheduling and daily assignment of duties for support staff to assure effective and efficient operations 
  • Fostered teamwork and built strong relationships with the HC Medical Director, Lead Nurse, Support Staff and Providers to enhance the success of the HC and met the needs of the patients. 
  • Supervised, monitored, coached, developed and evaluated staff performance evaluations on an ongoing basis in accordance with applicable performance standards and served as role model for all staff. 
  • Provided timely and accurate time keeping in the ADP system; minimized overtime activities for support staff through appropriate scheduled, monitored, and regulated support staff use of PTO. 
  • Ensured the facility is closed and secured at the end of each service day
  • Kept Operations Director and COO informed of any breach in compliance. 
  • Assisted in developing and implementing Health Center programs 
  • Assured proper maintenance of all offices; order new equipment, coordinated IT and telephone support services and facility maintenance repair. 
  • Routinely reviewed all P&Ps that relate to the HC, made recommendations to Executive team for changes of updates as necessary 
  • Functioned as the Customer service representative for HC patients. 
  • Monitored delivery of patient services and participated in the budget creation, made effort to reduce expenses and oversee management process
  • Maintained Accreditation for OSHA, JC, PCMH and other regulatory training and compliance. 
  • Organized and prepared agenda for monthly staff meetings.
  • Maintained and Managed Operational budget 
  • Order all Health Centers Medical and Office Supplies 
  • Actively participated in the Organization goal setting and action planning through the Leader Evaluation Management (LEM) tool process. 
01/2017 to Current
Health Center Operations Director CCI Health & Wellness Services City, STATE,
  • Provides leadership and guidance to 9 health center site medical and Dental managers and 98 clinical support staff 
  • provides day to day management and oversight of 81,100 annual medical patient visits 
  • Provides day to day management and oversight of 13,021 annual dental visits 
  • Responsible for effective and efficient fiscal management  of clinical operations to ensure proper utilization of organizational and financial resources
  • Ensures facilities inventory appropriately, including purchasing of clinical, and business office supplies.  
  • Manages Operations of health center serving 31,644 Community members annually
  • Participates as a member of the Senior Leadership Team
  • Actively participates in implementing and oversight of the Patient   Centered Medical Home care model 
  • streamlined office processes and workflows to increase efficiencies and strengthen services
  • develop and update policies and procedures for all clinical operation functions
  • Responsible for recruitment and retention of mid-level managers 
  • Collaborates with Human Resources to ensure consistency in personnel policy development and communication to achieve positive employee relations.
  • Manages the budget and financial performance of all health center sites 
  • Serves as the Safety Officer and convenes monthly Safety Committee meetings 
  • ​Establishes reporting measures with which to keep Leadership team informed of service center performance
  • Conducts Safety Orientation training for new staff
Education and Training
Expected in 2022
Master of Science: Health System Administration
University of Maryland - University College - Hyattsville, MD
GPA:
Expected in 2017
Bachelor of Science: Health System Management
University of Baltimore - Baltimore, MD
GPA:
Expected in 2007
Associate of Science: Arts and Sciences
Montgomery College Takoma Park/Silver Spring Campus - Takoma Park, MD
GPA:
Expected in 1998
Medical Assistant Certificate : Medical Assistant
Sanz's School - Washington, DC
GPA:
Activities and Honors

Member of Leadership Development Institute (LDI) (2015-Present)

Attendant of Building and Enhancing Your Health Center conference (NACHC) (June 2018)

Certifications

Leadership Strategies for Evolving Health Care Executives Certificate,  October 2018 

Harvard T.H. Chan School of Public Health,  Boston, Massachusetts.                             

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Resume Overview

School Attended

  • University of Maryland - University College
  • University of Baltimore
  • Montgomery College Takoma Park/Silver Spring Campus
  • Sanz's School

Job Titles Held:

  • Medical Assistant
  • Medical Assistant/Team Leader
  • Health Center Manager
  • Health Center Operations Director

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Science
  • Medical Assistant Certificate

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