Bringing several strengths and experience to any medical office. Having over 18yrs of experience and have worked in several different specialty offices . Having Experiences are Pediatrics, Family Practice, OB/GYN and Orthopedics. Bringing training training in front office procedures and managing the offices VFC immunization and ordering for back office supplies. Compassionate Front Desk Operations and Medical Assistant motivated to positively impact program operations and participant success with diligent support. Well-trained in Customer service with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Skills
Invoice Preparation
Equipment Troubleshooting and Maintenance
Advising Patents
CPR Certified
Written And Verbal Communication
Customer Service
Ability To Prioritize
Customer Relations
Relationship Building
Work History
11/2015 to 08/2020
Medical Assistant/ Medical office front deskGrand View Hospital – Quakertown, PA,
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or public at rates of 50-75 patients daily.
File and maintain records.
Receive payment and record receipts for services.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Kept current record of staff members' whereabouts and availability.
Take orders for merchandise or materials and send them to proper departments to be filled.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Schedule space or equipment for special programs and prepare lists of participants.
Enroll individuals to participate in programs and notify them of their acceptance.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Prepare treatment rooms for patient examinations, keeping rooms neat and clean.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by physician.
Collect blood, tissue, or other laboratory specimens, log specimens, and prepare them for testing.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Schedule appointments for patients.
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
Contact medical facilities or departments to schedule patients for tests or admission.
Inventory and order medical, lab, or office supplies or equipment.
Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
Set up medical laboratory equipment.
Change dressings on wounds.
Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Collected and documented patient medical information such as blood pressure and weight
Performed clerical duties, such as word processing, data entry, answering phones and filing
Tested and recorded blood glucose levels
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Completed clinical procedures and gathered patient data for interpretation by physician
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Sanitized, restocked and organized exam rooms and medical equipment
Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Taught patients about medications, procedures and care plan instructions
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Ordered and prepared reagents and supplies
Compiled necessary documents for surgical billing packages
Obtained pre- and post-treatment vital signs and weight
Prepared initial patient charts for admission
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Verified appropriate lab couriers picked up collected lab specimens
Obtained all prescribed laboratory testing
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
Obtained client medical history, including medication information, symptoms and allergies
Ambulated, turned and positioned patients
Called and faxed pharmacies to submit prescriptions and refills
Documented vital signs and health history for patients in clinic and hospital environments
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
10/2015 to 10/2015
Medical AssistantEwing Irrigation – Merced, CA,
Enjoying Medical Assisting and patient care do for 20+years
Being on training teams for new employees and on committees to make new protocols to improve HIPA office compliance
Management of VFC immunizations, front and back office supply ordering.,
Examine patients to obtain information about their physical condition.
Interpret diagnostic test results for deviations from normal.
Administer or order diagnostic tests, such as x-ray, electrocardiogram, and laboratory tests.
Obtain, compile, and record patient medical data, including health history, progress notes and results of physical examination.
Instruct and counsel patients about prescribed therapeutic regimens, normal growth and development, family planning, emotional problems of daily living, and health maintenance.
Perform therapeutic procedures, such as injections, immunizations, suturing and wound care, and infection management.
Order medical and laboratory supplies and equipment.
Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Answer questions about records or files.
Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.
Gather materials to be filed from departments or employees.
Add new material to file records or create new records as necessary.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Prepare treatment rooms for patient examinations, keeping rooms neat and clean.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by physician.
Authorize drug refills and provide prescription information to pharmacies.
Collect blood, tissue, or other laboratory specimens, logging specimens, and prepare them for testing.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Schedule appointments for patients.
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
Contact medical facilities or departments to schedule patients for tests or admission.
Inventory and order medical, lab, or office supplies or equipment.
Set up medical laboratory equipment.
Change dressings on wounds.
Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Called and faxed pharmacies to submit prescriptions and refills
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
Sanitized, restocked and organized exam rooms and medical equipment
Obtained pre- and post-treatment vital signs and weight
Performed clerical duties, such as word processing, data entry, answering phones and filing
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Taught patients about medications, procedures and care plan instructions
Obtained all prescribed laboratory testing
Compiled necessary documents for surgical billing packages
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Obtained client medical history, including medication information, symptoms and allergies
Collected and documented patient medical information such as blood pressure and weight
Completed clinical procedures and gathered patient data for interpretation by physician
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Ordered and prepared reagents and supplies
Prepared initial patient charts for admission
Documented vital signs and health history for patients in clinic and hospital environments
Ambulated, turned and positioned patients
Verified appropriate lab couriers picked up collected lab specimens
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Tested and recorded blood glucose levels
01/2013 to 06/2015
Customer Service SpecialistGrand View Hospital – Harleysville, PA,
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Recorded product or service failure complaints and notified appropriate departments.
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.200
Answered average of 200
Calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Increased efficiency and team productivity by promoting operational best practices.
Described product highlights and benefits to help guide purchasing decisions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Developed customer service improvement initiatives that decreased customer wait times by 20%.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained financial accounts by processing customer adjustments.
Resolved concerns with products or services to help with retention and drive sales.
Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
07/2006 to 06/2010
Medical AssistantWellington Orthopedics – City, STATE,
Record patients' medical history, vital statistics, or information such as test results in medical records.
Prepare treatment rooms for patient examinations, sanitizing rooms between patients.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by physician.
Authorize drug refills and provide prescription information to pharmacies.
Collect blood, tissue, or other laboratory specimens, log specimens, and prepare them for testing.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Schedule appointments for patients.
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
Contact medical facilities or departments to schedule patients for tests or admission.
Set up medical laboratory equipment.
Change dressings on wounds.
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Casting and splinting at Physician request
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Called and faxed pharmacies to submit prescriptions and refills
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
Sanitized, restocked and organized exam rooms and medical equipment
Obtained pre- and post-treatment vital signs and weight
Performed clerical duties, such as word processing, data entry, answering phones and filing
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Taught patients about medications, procedures and care plan instructions
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Obtained all prescribed laboratory testing
Compiled necessary documents for surgical billing packages
Obtained client medical history, including medication information, symptoms and allergies
Collected and documented patient medical information such as blood pressure and weight
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Completed clinical procedures and gathered patient data for interpretation by physician
Ordered and prepared reagents and supplies
Prepared initial patient charts for admission
Documented vital signs and health history for patients in clinic and hospital environments
Ambulated, turned and positioned patients
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Verified appropriate lab couriers picked up collected lab specimens
Tested and recorded blood glucose levels
Education
Expected in 01/2013
Associate in Biomedical Equipment: Brown Mackie - Cincinnati, OH, GPA:
GPA: 4.0
Dean's List All 4 semesters 12/2012 - 12/2013
Expected in 01/2003
Associates Degree: Medical Assisting Southwestern College - Cincinnati, OH, GPA:
GPA: 4.0
Member of Southwestern College Honor Role
Member of National Phlebotomy Society
Completed professional development in 180hrs of Externship
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