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Medical Appointment Scheduler Resume Example

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MEDICAL APPOINTMENT SCHEDULER
Professional Summary

Seeking a position that will allow me to gain experience in the medical field as well as challenge my knowledge. Highly organized [Job Title] knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn [Language] to enhance support of [Type] populations. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in [Type] and [Type] environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

Skills
  • Microsoft Word, Excel, PowerPoint, Outlook and NaviHealth
  • Excellent customer service skills
  • Ability and willingness to learn and grow within an organization
  • Attention to detail
  • Cashier
  • Clerical
  • Excellent customer service
  • Customer service
  • Win
  • Organization skills
  • Spanish
  • MS Office
  • Team management
  • Project organization
  • Problem resolution
  • Data entry
  • English
  • Fast
  • Faxing
  • Excel
  • Office
  • Outlook
  • PowerPoint
  • Microsoft Word
  • Presenting
  • Telephone etiquette
  • Process improvement
  • Supervision
  • Relationship development
  • Business operations
Work History
Medical Appointment Scheduler, 03/2020 to 08/2020
Company Name – City, State
  • Knowledge in working with eProcess referral system.
  • Contact patients daily to schedule appointments for them nationwide.
  • Performed clerical tasks such as faxing, mailing, sorting, and distributing confidential documents.
  • Strong attention to detail, professional telephone etiquette, and organization skills.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Completed skilled administrative work to supportall office staff and operational requirements.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Enhanced office efficiency by handling [Number]+ callers per day.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Health Educator Aid, 03/2019 to 03/2020
Company Name – City, State
  • Follow up on patient referrals and schedule appointments for the Hospital Resource Center.
  • Promptly completed all data entry of patient demographics.
  • Knowledge in working with NaviHealth referral system.
  • Understand the importance of dealing with confidential information by following HIPAA regulations.
  • Help compile, copy, sort and file office records.
  • Knowledge and understanding of all subjects of health by presenting to members of the community.
  • Communicating and educating patients about services offered.
  • Assisted with development of improved seminars and training materials.
  • Taught health education classes for community workers and members of public.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Promoted available resources and connected individuals with services.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative, 10/2015 to 02/2020
Company Name – City, State
  • Learned to work with new technology to teach customers.
  • Kept a balanced register while working in fast pace environment as a cashier.
  • Attended to all customers in timely manner and expertise.
  • Upsell customers through the recommendations of their specific needs.
  • Provided great customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Responded to customer requests for products, services and company information.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Dispatcher, 07/2020 to Current
Company Name – City, State
Education
Bachelors of Science: Health ScienceCalifornia State University - City
High School DiplomaPhineas Banning High School - City
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Resume Overview

School Attended

  • California State University
  • Phineas Banning High School

Job Titles Held:

  • Medical Appointment Scheduler
  • Health Educator Aid
  • Customer Service Representative
  • Dispatcher

Degrees

  • Bachelors of Science : Health Science
    High School Diploma

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