LiveCareer-Resume

massage therapist management assistant resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated employee known for great personality and having amazing customer service with a positive attitude that makes a difference with customers both addressing positive or negative situation.

Licensed Massage Therapist with 12 of treating clients with various massaging techniques and meeting specific needs and addressing customers concerns Ambitious, friendly and knowledgeable in keeping that client happy. Passionate about making difference in clients' lives and restoring function from their pain and injuries. Motivated professional working on a future degree in BBA, which wil add value to any organization and leadership, interpersonal and multitasking abilities. Strong abilities to meets tight deadlines. Strong ability to stay on task. Having skills and leadership with 15 year of customer service from the 2 years bartending and serving along wit 9 year working these positions whether it was for the spa or bar, here are the the highlights that follow: management/social media post/networking with the chamber/customer service. Highly organized, proactive and punctual with team-oriented mentality. Hardworking and reliable server and bartender with strong ability in making drinks and serving the food bringing delight to every customers order.

Skills
  • Understanding of Body Signals
  • Reflective Listening
  • Front Desk Management
  • Needs Assessment
  • Relationship Building
  • Information Gathering
  • Decision Making
  • Client Records Maintenance
  • Customer Service
  • Effective Communications
  • Standards Compliance
  • Analytical Thinking
  • Muscle Strengthening Techniques
  • Sales and Marketing
  • Detail-Oriented
Education and Training
Ivy Tech Valparaiso, IN, Expected in 06/2026 BBA : - GPA :
Paul Mitchell Trendsetters Tinley, Expected in 07/2011 Massage/Esthetic \License in Illinois And Indiana : License in Esthetician and Massage Therapy - GPA :
Experience
Firstservice Residential - Massage Therapist/Management Assistant
SC, State, 08/2022 - Current
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Personalized massage services to craft customized sessions.
  • Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
  • Maintained clean, safe and well-organized work environment.
  • Stimulated and massaged areas of clients' bodies to promote healing.
L'abri Medispa - Manager Business Operations/Licensed Massage Practitioner
City, STATE, 05/2013 - 05/2021
  • Trained employees on additional job positions to maintain coverage of roles.
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
Night Club And Bar Show 2017 - Attended:
City, STATE, 03/2017 - 03/2017
  • Trained, managed and motivated employees to promote professional skill development.
  • Established and enforced modern educational standards to support student needs.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Modified existing software systems to enhance performance and add new features.
Safe House - Bartender/Server
City, STATE, 11/2009 - 10/2013
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Collected tickets and followed proper cash-handling procedures.
  • Informed customers about specials, upselling additional food and drink items.
  • Refilled drinks and checked with diners to meet specific needs.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

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Resume Overview

School Attended

  • Ivy Tech
  • Paul Mitchell Trendsetters

Job Titles Held:

  • Massage Therapist/Management Assistant
  • Manager Business Operations/Licensed Massage Practitioner
  • Attended:
  • Bartender/Server

Degrees

  • BBA
  • Massage/Esthetic \License in Illinois And Indiana

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