Massage Therapist Business Owner resume example with 17 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Prepared oils and lotions for massages.
Diversified services by training in additional techniques such as Thai massage.
HAssessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
Advised clients on areas such as posture, at-home exercises and stretches.
Provided treatment for medical conditions and injuries through therapeutic massage.
Created marketing advertisements to increase awareness of services and boost sales.
Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Provided safe, effective and appropriate massage therapy techniques during customer appointments.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Maintained client treatment records and designed long-term care programs for return customers.
06/2017 to 04/2021Business Manager Cedar Valley Medical Specialists | Waterloo, IA,
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Spearheaded overhaul of company best practices to significantly increase staff retention rates.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
Brought in new business connections and revenue generation opportunities by improving networking strategies.
Communicated with customers and vendors positively with particular attention to problem resolution.
Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Interacted well with Job titles and customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Appraised inventory levels every Timeframe and ordered new merchandise to keep quantities well-stocked.
Managed, trained and motivated Job titles and Job titles to continuously improve knowledge and abilities in Industry field.
Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
Trained new employees on proper protocols and customer service standards.
Promoted positive customer experience through day-to-day supervision and management of Type facility.
Assisted in recruiting, hiring and training of team members.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
07/2010 to 02/2014BaristaStarbucks | City, STATE,
Maintained supply levels in counter and customer areas to meet typical demands.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Developed and demonstrated skillful and creative latte art to engage customers.
Prioritized drink requests while managing interruptions.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Educated coworkers and customers about new products.
Controlled line and crowd with quick, efficient service.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Complied with standards for merchandising, stocking and storing product.
Set and achieved goals for professional development and advancement.
Maintained regular and consistent attendance and punctuality.
Cultivated to recall customers' names and address each by name.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cleaned counters, machines, utensils and seating areas daily.
Education
Expected in 12/2011Associate Of Applied Science | Science/MedicalWalla Walla Community College, Walla Walla, WAGPA:
Expected in 09/2004Licensed Massage Practitioner | Anatomy/Massage Therapy Brenneke School of Massage, Seattle, WA, GPA:
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