Massage Therapist Business Owner resume example with 17 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Understanding of Human Behavior
  • Critical Judgment
  • Service Orientation
  • Customer consultation
  • Relationship building and management
  • Administrative support
  • Sales expertise
Work History
09/2004 to 09/2021 Massage Therapist-Business Owner Great Lakes Coca-Cola Bottling | Stevensville, MI,
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Prepared oils and lotions for massages.
  • Diversified services by training in additional techniques such as Thai massage.
  • HAssessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
06/2017 to 04/2021 Business Manager Cedar Valley Medical Specialists | Waterloo, IA,
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Spearheaded overhaul of company best practices to significantly increase staff retention rates.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
  • Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Interacted well with Job titles and customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Appraised inventory levels every Timeframe and ordered new merchandise to keep quantities well-stocked.
  • Managed, trained and motivated Job titles and Job titles to continuously improve knowledge and abilities in Industry field.
  • Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Promoted positive customer experience through day-to-day supervision and management of Type facility.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
07/2010 to 02/2014 Barista Starbucks | City, STATE,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Prioritized drink requests while managing interruptions.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Educated coworkers and customers about new products.
  • Controlled line and crowd with quick, efficient service.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Complied with standards for merchandising, stocking and storing product.
  • Set and achieved goals for professional development and advancement.
  • Maintained regular and consistent attendance and punctuality.
  • Cultivated to recall customers' names and address each by name.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils and seating areas daily.
Expected in 12/2011 Associate Of Applied Science | Science/Medical Walla Walla Community College, Walla Walla, WA GPA:
Expected in 09/2004 Licensed Massage Practitioner | Anatomy/Massage Therapy Brenneke School of Massage, Seattle, WA, GPA:

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Resume Overview

School Attended

  • Walla Walla Community College
  • Brenneke School of Massage

Job Titles Held:

  • Massage Therapist-Business Owner
  • Business Manager
  • Barista


  • Associate Of Applied Science
  • Licensed Massage Practitioner

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