Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Physiotherapy
Customer consultation
Swedish Massage
Aroma Therapy
Strong Knowledge of Body Mechanics
Anatomy
Stress Relief Massage
Body Treatments
Physical Strength
Hydrotherapy
Wellness Programs
Deep Tissue Massage
Range of Motion Improvement
Trigger Point Massage
Hot Stone Massage
Reflexology
Work History
Massage Therapist, 06/2015 - Current Hershey Entertainment & Resorts Company – Hershey, PA,
Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
Grew sales months with great work ethic, individualized beauty care plans and positive attitude.
Maintained clients' treatment records and designed long-term care programs for return customers.
Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
Performed 8 hours of massage per week for over 8 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
Stimulated energy flow along medians to channel body's own healing responses.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Worked with all type of customers to understand needs and provide excellent service.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Monitored social media and online sources for industry trends.
Maintained excellent attendance record, consistently arriving to work on time.
Unarmed Security Officer, 08/2013 - Current Stephens Inc. – Dallas, TX,
Completed full building and grounds patrols every hour to spot and investigate concerns.
Monitored the 4 -point security camera system day and night to protect lives and property.
Monitored alarm systems to detect any unauthorized entries into protected areas.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
Supported criminal investigations by collaborating fully with local law enforcement representatives.
Directed guests around building and answered accessibility questions.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Responded quickly to incidents and assessed active situations for security concerns.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Patrolled commercial property and associated parking garage.
Responded quickly to medical emergency involving collapsed patron.
Trained new umpires through example.
Navigated difficult situations, employing new strategies.
Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
Reviewed video playbacks and slow-motion camera footage to evaluate calls and judge appeals.
Explained and taught regulations and rules to players and coaches.
Supervisor, 06/1996 - 09/2011 The Southern Company – Smyrna, GA,
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Oversaw and optimized work of performing high-quality work.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Positioned as primary liaison to streamline operations of multiple lines of business within organization.
Set overall vision and provided team leadership.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Provided coaching and counseling to employees to encourage professional growth as well as meet short- and long-term goals.
Mentored newly hired employees on equipment and developed training manual for all jobs to use for reference purposes.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Provided supportive link between external customers and internal operations.
Education
Associate of Science: Kinesiology, Expected in 04/2017 - Salt Lake Community College - Salt Lake City, UT GPA:
Bachelor of Science: Kinesiology, Expected in 08/2020 - University of Utah - Salt Lake City, UT GPA:
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