ATI Career Training Center - North Richland HillsNorth Richland Hills, TXExpected in ā āLicense Massage Therapist :Mass - GPA:
ATI Career Training Center - RichardsonRichardson, TXExpected in 05/2007 ā āLicense Massage Therapist :Massage Therapy - GPA:
Experience
Hershey Entertainment & Resorts Company - Massage Therapist Hershey, PA, 10/2016 - Current
Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
Protected clients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments.
Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
Brought in high volume of referrals from satisfied massage clients and consistently exceeded quotas.
Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
Catholic Health Initiative - Medical Office Assistant Waukee, IA, 10/2012 - 11/2014
Set guest and group reservations and processed check-ins and check-outs.
Scheduled appointments for patients via phone and in person.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Submitted diagnosis and procedure codes for insurance companies.
Assisted with referrals and prepared medical records for patients.
Consistently informed patients of financial responsibilities prior to services being rendered.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Registered patients and scheduled appointments.
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Mclaren Health Care - Medical Assistant Receptionist Clio, MI, 04/2011 - 04/2013
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Straightened up waiting room to maintain neat and organized space.
Handled all office supply ordering including ink cartridges, toner and paper
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Conducted patient intake interviews to collect medical information and insurance details.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Observed strict HIPAA guidelines at all times according to company policy.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Informed patients of financial responsibilities prior to rendering services.
Processed patient payments and scanned identification and insurance cards.
Answered multi-line phone system and directed callers to requested personnel and departments.
Took messages from patients and promptly relayed to appropriate staff.
Mercy Health System - Medical Assistant Beloit, WI, 04/2011 - 04/2012
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Kept facility stocked with necessary supplies, equipment and instruments.
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