Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dynamic Massage Therapist with great understanding of massage techniques and methods. Bringing substantial knowledge regarding marketing and networking. Proficient in [Type] and [Type] massage and [Type] body treatments.

Licensed Massage Therapist looking to obtain a position in a company that will develop additional skills in massage therapy. Excellent verbal communication and customer service skills. Competent and able to provide a variety of massage treatments. Positive, enthusiastic and energetic.

Caring Licensed Massage Therapist with an outstanding ability to build great relationships with clients and staff members. Insightful, business-savvy and experienced in sales and marketing techniques.

Licensed Massage Therapist with a background in the resort and hotel massage industry. Ambitious, friendly and in tune with one's body. Knowledgeable in aromatherapy, reflexology, herbal wraps and stress management techniques.

[Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Soft skill] and [Soft skill].

  • Understanding of body signals
  • Social skills
  • Front desk management
  • Administrative procedures
  • Body mechanics
  • Physical power
  • Reflective listening
  • Understands spa services
  • Strong manual dexterity
  • Ability to make contacts
  • Sales and marketing
  • Inventory management
  • First Aid/CPR
  • Supervision
  • Team management
  • Problem resolution
  • Customer service
  • Administrative support
  • Business operations
  • MS Office
  • Project organization
  • Communications
  • Organization
  • Team building
01/2011 to 02/2015 Massage Therapist Premise Health | Mead, WA,
  • Double-checked inventories and stocking for treatment and sale areas.
  • Cleaned massage rooms after use and prepared for next client.
  • Worked with at least 25 clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Increased sales by 15% in 2 months by providing exceptional service and maintaining positive and energetic attitude.
  • Used my customer service experience to sell massage supplies and gift certificates.
  • Handled Company's cash and credit card payments daily with 100% accuracy.
  • Assisted with basic bookkeeping needs such as filing and maintaining over all clients' records.
  • Collected detailed client information to create over individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Discussed body treatment needs and expectations with clients to maintain 100% customer satisfaction.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Created agendas and communication materials for team meetings.
  • Collaborated with the on site massage instructor/ owner in development of massage therapy procedures.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by owner for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Answered phone calls and dealt with customer questions and/ or concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and clients to find workable solutions.
  • Maintained updated knowledge through massage instructor and owner.
11/2009 to 12/2010 Cashier H-E-B | League City, TX,
  • Basic math skills.
  • Excellent interpersonal communication.
  • Ability to effectively manage your time and prioritize tasks.
  • Strong product knowledge and understanding of target customers.
  • Professional telephone etiquette.
09/2006 to 12/2010 Manager Steak N Shake Co | Lansing, MI,
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw personnel recruitment, performance and scheduling.
  • Monitored safety and functionality of [Type] equipment and made adjustments to optimize productivity.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Gave input on how to improve training and employee productivity.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
  • Coached new team members on job tasks and performance strategies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Communicated and coordinated with multiple departments to achieve top results.
Education and Training
Expected in 12/2010 Diploma | Massage Therapy South Texas Vocational Technical Institute - McAllen, Mcallen, TX GPA:
Expected in | Psychology South Texas College, Mcallen, TX GPA:
Expected in 05/2005 High School Diploma | JAMES 'NIKKI' ROWE HIGH SCHOOL, McAllen, TX, GPA:

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School Attended

  • South Texas Vocational Technical Institute - McAllen
  • South Texas College

Job Titles Held:

  • Massage Therapist
  • Cashier
  • Manager


  • Diploma
  • Some College (No Degree)
  • High School Diploma

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