Marketing Technology Specialist Resume Example

In my role at McDermott I worked as a project coordinator to create weekly meeting agendas to facilitate continued project efforts for the firm's planned roll-out of InterAction. I worked with staff members to fulfill CRM and project management related requests and advised managers for data standardization best practices. I helped to create firm style guidelines and CRM best practices.  

I helped to create bounceback best practices for their eMarketing platform.  I also managed all data change management tickets on a daily basis and assisted the technology manager with special projects.

I worked with team managers to create and send out internal and external eMarketing communications with using Tikit, and posted all outgoing social platform updates for the firm's Twitter account.

I created and managed all marketing contact lists for our lawyers, set up new accounts for incoming team members, and trained lawyers and assistants on a monthly basis. I worked with the marketing technology manager to create activities in InterAction based on user issues that we used to formulate solutions that were used to resolve technical issues.

I worked with several team members to resolve tickets and helped to establish our firm style guidelines, created QRG's, and training presentations.

I joined Heller Ehrman at a time when people will still very new to connected CRM applications. I was a part of four-person team that helped to pilot and rebrand the firm's CRM platform and database from the ground up.

I worked with team members and colleagues to improve data integrity by ensuring the validity of user changes and utilized data management tools to continuously improve overall data quality. I collaborated with our team's applications specialist to review and resolve InterAction issues and was responsible for coordinating user account creation and deactivation. I managed and updated all alumni data in InterAction, and worked with the InterAction Specialist to create training presentations to empower assistants to better manage their lawyer's contacts.