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Marketing Support Specialist Resume Example

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MARKETING SUPPORT SPECIALIST
Summary

Professional and well-rounded [Job Title] with superior clerical skills and [Industry] expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.

Energetic [Job title] with extensive experience in [Type] support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues.

Personable [Job Title] with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Skills
  • Administrative support
  • Customer service
  • Project organization
  • MS Office
Experience
Department of Commerce, Marketing DepartmentAda, OKMarketing Support Specialist06/2015 to Current
  • Guided administrative and professional staff through computer and software problems.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Developed and implemented efficient filing systems and customer database protocols.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Created PowerPoint presentations used for business development.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Supported [Job title] by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
  • Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
  • Worked with [Type] department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Cultivated relationships with [Type] suppliers to drive beneficial business deals.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Scheduled appointments for management teams and maintained updated calendar using [Software] system.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in [Type] and [Type] departments.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Worked professionally to handle all client, vendor and public guest requirements.
Department of Commerce, Marketing DepartmentAda, OKMedia Buyer09/2014 to 06/2015
  • Purchased and monitored advertising space in different publications for companies in the [Type] sector.
  • Collaborated with media planners and developed great working relationships, which helped in identifying targeted audiences for media campaigns.
  • Supervised multiple clients and numerous media campaigns simultaneously and with continued success.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new [Type] opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Authored press releases and communications materials to share vital information and promote intended message.
  • Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
  • Identified the costs involved for media campaigns and provided this information to clients in highly detailed reports.
  • Cultivated network of [Number] media and communications professionals to maintain strong partnerships, secure positive coverage and facilitate quick dissemination of information.
LegalShieldAda, OKQuality Analyst/Web Support Technician/Trainer01/2004 to 09/2014
  • Monitored completed work and provided feedback to improve team member performance.
  • Allocated complaints to governing departments for investigation and tracked resolution times.
  • Reported on technical specifications of production methods and outputs, including quantification of standard deviation and rates of defective product output.
  • Recommended improvements to systems and procedures for increased productivity.
  • Reviewed test procedures and results to verify sound testing methods productive of reliable data and compare products to established specifications and control limits.
  • Contributed to routine and preventive maintenance procedures on production equipment to prevent defects in production and secure accurate test data.
  • Streamlined processes, increasing efficiency and consistency to support quality initiatives.
  • Maintained quality assurance procedure documentation.
  • Deployed troubleshooting procedures for equipment malfunction and operator error resulting in elevated rates of unsuitable post-production inventory.
  • Executed test scripts and recorded results.
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
  • Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
  • Updated software documentation and user guides to align with current features and comply with best-practice standards.
  • Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
  • Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
  • Compiled data on quality issues and vulnerabilities and reported all findings to [Job title] with suggestions for improvement.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Collaborated with customer service and sales colleagues to resolve issues.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
  • Supported customers with password resets and account customization.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Assisted customers with instructional support and product troubleshooting.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Responded to support tickets within [Timeframe] to improve customer service.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
  • Created and offered additional materials to enhance training.
  • Produced effective training materials using [Software] to engage and educate individuals.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Education and Training
Bachelor of Science:Mass Communications, Public Relations & Advertisin05/2003East Central University, Ada, OK
  • Minor in Spanish
  • Spanish Club Member, served Club President for 1 year
  • ECU Marching Band Member
  • Advertising Club Member
  • Kappa Kappa Psi Fraternity Member
High School Diploma05/1998Ada High School, Ada, OK
  • Performing Arts Club Member
  • Spanish Club Member
  • Biology Club Member
  • H.S. Band Member
  • Softball Team Member
Certifications and Awards

Project Management Fundamentals Completion, September 2018

Administrative Professional Certification, February 2017

Pride Award Recipient, October 2015

Organizations Served

St. Luke's Episcopal Church Vestry Board Member, 217-2018

St. Luke's Episcopal Church Lector/Layreader, 2016-Present

Dr. J.E. Wilkerson Senior Citizen Center of Connerville, Oklahoma, Vice President of the Board, 2016-2018

Auxiliary Member of Connerville Volunteer Fire Department, 2010-2017

St. Luke's Episcopal Sunday School Teacher, 2013-2016

Personal Information

Chickasaw Citizen

Active participant in children's clubs and sports

Enjoy traveling and outdoor activities

Enjoy creative activities such as, pyrography, ceramic painting, photography and reading

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Resume Overview

Companies Worked For:

  • Department of Commerce, Marketing Department
  • LegalShield

School Attended

  • East Central University
  • Ada High School

Job Titles Held:

  • Marketing Support Specialist
  • Media Buyer
  • Quality Analyst/Web Support Technician/Trainer

Degrees

  • Bachelor of Science : Mass Communications, Public Relations & Advertisin 05/2003
    High School Diploma 05/1998

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