LiveCareer-Resume

marketing specialist resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven professional with a broad range of experience in marketing, hospitality and customer service, seeking to leverage a polished background to take the next career step with a respected organization.

Skills
  • Background in Timeshare Marketing.
  • Campaign Development Experience
  • Promotions Planning Skills
  • Market Research Expertise
  • Expert in TSW NEXT and Opportunity Tracker.
  • Microsoft Office Suite
  • Team Collaboration
  • Marketing Strategies
  • Verbal and Written Communication
  • Industry Trends
  • Computer Proficiency
  • Consumer Buying Habits
  • Microsoft Office
  • Problem Solving
  • Database Skills
  • Customer Service
  • Credit Card Payment Processing
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Senior Leadership Support
Experience
09/2021 to Current Marketing Specialist Relx Group | Oregon, OH,
  • Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
  • Performed research to analyze customer behavior, purchasing habits, trends and preferences.
  • Targeted customers for campaigns and identified appropriate marketing channels.
  • Implemented strategies to develop and expand existing customer base.
  • Increased revenue potential by promoting and facilitating opportunities for establishing guest relationships and ensuring customer retention.
  • Answered owner questions regarding use of properties and location amenities.
  • Handled objections and used proper closing techniques to generate booked timeshare tours.
  • Supported owner requests with discounts, property descriptions, room locations and portfolio information.
  • Generated leads from marketing team to solidify booked tours for sales opportunities.
  • Almost beat the top representative twice for Rep of the month, within my first few months of working for the company.
  • Assisted customers during check in process and helped choose perfect premiums to meet individual needs.
  • Met with managers to discuss product needs, accomplish marketing goals and facilitate sales growth.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Presented professional appearance and assisted with product placement and visual merchandising tasks.
  • Negotiated and closed deals with minimal oversight.
07/2020 to 01/2022 Cashier Team Lead Otg | Minneapolis, MN,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments for customers quickly and accurately to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Greeted customers and answered questions regarding personal medications or over-the-counter vape products.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
12/2019 to 07/2020 Guest Services Representative Danbury Health Systems | Brookfield, CT,
  • Supported registration processes with technical assistance and troubleshooting
  • Trained customers on skincare and answered questions to provide customer support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls while also booking appointments.
  • Maintained store cleanliness and sanitation through organizing merchandise and cleaning out the locker rooms.
  • Organized online bookings and processed online payments using SpaSoft.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
  • Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
  • Collected soiled linens from treatment rooms and restocked closets and bathrooms.
  • Instructed guests on safety procedures and spa policies.
  • Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
06/2019 to 12/2019 Elite Sales Representative Chick-Fil-A | Allen, TX,
  • Conducted one-on-one sales presentations and resort property tours to interested parties.
  • Answered owner questions regarding use of properties and location amenities.
  • Handled price objections and used proper closing techniques to generate sales.
  • Met and exceeded personal and departmental sales goals utilizing owner generated leads.
  • Attended professional training classes and assessments for continuous improvement.
  • Supported owner requests with pricing, property descriptions, room locations and portfolio information.
  • Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
  • Monitored contract processing to minimize rescission decisions.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Negotiated and closed deals with minimal oversight.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
08/2017 to 01/2019 Dance Instructor/ Coordinator DLS Dance Studio | City, STATE,
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Observed other instructors to learn valuable techniques.
  • Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
  • Mentored and counseled students with social adjustment and academic issues.
  • Helped students meet diverse professional development goals.
  • Located and reserved classroom space to coordinate classes.
  • Liaised with department head to support students taking courses during summer and winter break.
  • Planned choreography for group performances and recitals.
  • Kept classrooms tidy and clean for group and one-on-one instruction.
  • Delivered individual instruction to students in between group classes.
  • Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
  • Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
  • Interacted effectively by email, phone and in person with students, parents and staff members.
  • Set up appointments to coach students in additional techniques.
  • Assessed dancer strengths and developed choreography to highlight talent.
  • Planned and oversaw marketing plans to increase studio business.
02/2017 to 12/2018 Sales Associate/Spa Receptionist San Luis Resort & Spa | City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
  • Inputted client information into booking system accurately and completely to chart sales metrics.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Organized online bookings and processed online payments using SpaSoft.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Checked guests in quickly and introduced customers to the spa technicians.
  • Satisfied client special requests to enhance patron experience.
  • Gathered, sorted, distributed and sent mail and packages.
10/2016 to 08/2017 Cashier Whataburger, LLC | City, STATE,
  • Operated cash register, collected payments, and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Made and served coffee, tea and fountain drinks.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Education and Training
Expected in High School Diploma | Business Administration Ball High School, Galveston, Tx GPA:
Expected in | Houston Community College, Houston, TX, GPA:
Expected in | Marketing Galveston College, Galveston, TX, GPA:
Accomplishments
  • Exceeded marketing goals by performing above standard before completing my probationary 90 day period.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve spiff rewards, earning recognition from upper management and financial reward.
  • Placed second for "Rep of the Month" to the top representative at the resort twice within my first 6 months.
Activities and Honors

Won Miss Galveston's Outstanding Teen 2015-2016.

Won best interview award.

Attended Alvin Ailey's Intensive Dance Academy.

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Resume Overview

School Attended

  • Ball High School
  • Houston Community College
  • Galveston College

Job Titles Held:

  • Marketing Specialist
  • Cashier Team Lead
  • Guest Services Representative
  • Elite Sales Representative
  • Dance Instructor/ Coordinator
  • Sales Associate/Spa Receptionist
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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