Marketing Specialist Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

STRENGTHS and SKILLS: Versatile Marketing Specialist effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.

  • Sales and marketing
  • Customer service
  • Communications
  • Problem resolution
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Relationship building and rapport
  • Complaint investigations
  • Policy enforcement
  • Record keeping
Education and Training
Montgomery College Takoma Park, MD Expected in AA : Communication Studies - GPA :

GPA: 4.0

Icf International, Inc - Marketing Specialist
Columbus, OH, 07/2020 - Current
  • Increased occupancy from 74% to 93.55% through follow ups and resident retention.
  • Contacted and followed up with tenants on renewal notices.
  • Developed strong, professional relationships with Apartment Life and residents by initiating collaboration and delivering exemplary service and engagement.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Tracked all leads using Yardi CRM and followed up with interested parties within a two hours of inquiries.
  • Escalated critical issues to property manager to ensure immediately resolution.
  • Experienced in various types of properties including new construction, luxury apartments, and Moderately Priced Units.
Icf International, Inc - Marketing Specialist
Lansing, MI, 08/2017 - 07/2020
  • Greeting prospective residents and providing them with property tours.
  • Performing proper outreach marketing.
  • Develop and maintain continuous growth in the business and generate sales.
  • Help create engaging social media initiatives to connect residents and manage posts.
  • Daily follow up on all prospects to ensure all questions are answered and a “high touch” approach adhered to.
  • Assisting with resident retention.
  • Support efforts to partner with nearby businesses, events, and other local organizations.
  • Conduct credit checks and other background tasks to qualify potential renters.
  • Prepare and execute leases in accordance with property standards and regulations.
  • Collect application fee, security deposits and rent payments.
  • Proactively monitor and strive to maintain high level of quality, accuracy, and process consistency in all Fair Housing efforts and Secret Shops.
  • Monitor use of community facilities, including amenities, and property exterior.
  • Ensure policies are adhered with thorough knowledge of company’s policies and procedures.
  • Providing excellent customer service to residents and prospects.
  • Processing lease applications and qualifying residents.
  • Supporting the Property Manager with general office maintenance by performing other administrative tasks.
  • Play a key role in resolving resident concerns and issues.
  • Able to maximize all opportunities in the process of closing a sale resulting in increased market share.
Bridge Property Management - Lead Resident Services Coordinator
Plant City, FL, 08/2016 - 08/2017
  • Greeting customers, residents, and guests with courtesy, poise, and professionalism (stand, greet, eye contact, firm handshake, etc.), serving as the primary point of contact for the property.
  • Regularly attend Chamber meetings to learn about community attractions and amenities.
  • Work directly with local retail and KETTLER vendors to develop relationships that provide convenient services and discounts for residents.
  • Managing administrative requests from residents or KETTLER associates.
  • Manage inquiries warmly and direct communication fluidly to the appropriate parties.
  • Create and maintain a monthly community calendar of events, both organized within the community and around the Downtown Bethesda and DC areas.
  • Work directly with local retail and KETTLER vendors to develop relationships that provide convenient services and discounts for residents.
Solaire/ Kettler Management - Resident Services Coordinator
City, STATE, 08/2015 - 08/2016
  • Manage administrative activities for rental property, including resident requests and acting as primary contact.
  • Handle correspondence, shipments, and deliveries .
  • Greet potential residents, vendors, and guests Keep residents and patrons informed
  • Prepare and display beverages and snack options for guests in the lobby.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Recognized by management for providing exceptional customer service.

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Resume Strength

  • Formatting
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  • Measurable Results
  • Personalization
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  • Target Job
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Resume Overview

School Attended
  • Montgomery College
Job Titles Held:
  • Marketing Specialist
  • Marketing Specialist
  • Lead Resident Services Coordinator
  • Resident Services Coordinator
  • AA

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