Marketing Specialist Resume Example
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MARKETING SPECIALIST
Summary
Highly efficient Administrative Professional offering two years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Skills
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Experience
Penn National Gaming | Jackpot , NVMarketing Specialist05/2020 - Current
- Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
- Organized fun events to establish community relationships and maximize marketing strategies.
- Developed direct mass mailings which resulted in 90% growth of customer base.
- Produced marketing graphics that were attractive and high-quality by applying skills in PowerPoint.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Document and send out our thank you card program, which involves each all of the doctors in the organization.
- Take inventory, order, and design business/rack cards.
- Design email flyer layout to send to entire organization for any one of our projects.
Sgs Group | Christiansburg , VAAdministrative Specialist09/2018 - Current
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
- Answered and routed telephone calls and took messages.
- Provided top quality control, eliminating downtime to maximize revenue.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted Operations Manager with sustainable, scalable administrative operations and project management support.
- Managed AccuVue use and training.
- Set up patient charts and documented information in various company software.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Oversaw third-party billing and payment collection.
- Determined and implemented techniques to improve medical records retrieval process.
- Pulled patient records and transferred information to appropriate parties.
- Logged all requests for medical records into spreadsheets.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Obtained information by contacting appropriate personnel or patients.
- Maintained 100% compliance with all hospital and government regulations.
- Scanned incoming documentation.
- Updated daily logs to track information movements.
- Observed confidentiality and safeguarded all patient-related information.
- Wrote reports, emails, memoranda, letters and releases.
- Purged outdated files.
- Typed medical orders for procedures and laboratory tests.
- Kept department clean, organized and professional.
- Distribute incoming and outgoing fax for entire organization.
First Transit | Gouverneur , NYCall Center Representative07/2016 - Current
- Resolved average of 800 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Ranked in top 3 for customer satisfaction among 17 competing Call Center Representatives.
- Completed up to 50 outgoing calls per day according to assigned call list.
- Achieved or exceeded 100% satisfaction rating on consistent basis.
- Answered, screened and processed over 300 calls daily by using call management system and web-based communications.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Helped create new Call Center protocol used throughout entire organization.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained high-volume workload within fast-paced environment by assisting 250-300 clients per day and consistently meeting performance benchmarks.
- Documented conversations with customers to track requests, problems and solutions.
Ultramaxx Tanning Salon | City , STATETanning Consultant10/2013 - 09/2015
- Scheduled client appointments by phone and through email.
- Maintained detailed records of client feedback and treatment plans to present personalized care.
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
- Checked stock managed weekly product ordering.
- Traveled with manager to take notes and dictation at meetings.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Devised and maintained office systems to efficiently deal with paper flow.
Education and Training
Buffalo Grove High School | CityHigh School Diploma06/2010
Certificate of Appreciation
In recognition of my dedication to Weil foot and Ankle Institute, exemplary attitude and behavior and willingness to go above and beyond to help others.
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Resume Overview
School Attended
- Buffalo Grove High School
Job Titles Held:
- Marketing Specialist
- Administrative Specialist
- Call Center Representative
- Tanning Consultant
Degrees
- High School Diploma
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