Healthcare and Dental Management Professional with two years of competency in a dental facility superintendence looking to advance career progression. Prior roles have supported to build experience in healthcare regulatory compliance, clinical process, public relations, financial analysis, and the employee and resource management, Competent in the duties and responsibilities of a healthcare facility in a community and have an experience working with the civic administrators in public wellness programs Highly skilled and enthusiastic professional with more than 2 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
- Notetaking
- Performance Optimization
- Operations Support
- Therapy programs
- Medication dispensing
- Multidisciplinary team collaboration
- Proficient in Electronic Medical Records
- Drug utilization review
- Occupancy strategies
- Training and development
- Drug inventory management
- Patient education and counseling
- Wellness services
- Relationship building and retention
- First Aid/CPR Certified
Phoenix, AZ, 01/2020 - Current
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Assisted with capturing and analyzing social media metrics.
- Prepared reports detailing project updates, performance information and ongoing trends.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Reported daily work to my Supervisor, identifying areas for improvement and collaborating to increase knowledge and rectify problems.
- Implemented strategic plans with targeted Excel sheet analysis to drive branding initiatives.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Increased brand recognition in target audience through creative promotions and marketing campaigns.
Washington, DC, 03/2019 - Current
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved HIPAA compliance problems, improved operations and provided exceptional client support for the autistic individuals
- Developed team communications and information for reviewing the recorded data in the meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between the learners.
- Worked with specific customers to understand needs and provide evidence based service
Lake Forest, AL, 03/2018 - Current
- Provided information to customers regarding Starbucks's charge card and loyalty program and helped to open and activate new accounts.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with managers to resolve discrepancies and create effective solutions.
- Recommended the products to customers, thoroughly explaining details.
City, STATE, 06/2016 - 06/2018
- Direct day-to-day administrative and operational functions for 10 dental chair facility, providing guidance and leadership to over 20 employees across more than 5 departments.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Developed procedures and strategies for quality assurance, patient services, departmental activities, and public relations.
- Oversaw staffing operations, including recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Acted as liaison among governing boards, medical staff and department heads.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Planned monthly budgets and established rates for available health services.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
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School Attended
- Saint Joseph's University
Job Titles Held:
- Marketing Intern
- Health Scholar
- Customer Service Representative
- Hospital Administrator
Degrees
- Master of Science
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