Hard working professional that can multi-task and work efficiently. Understand the importance of meeting deadlines and maintain quality productivity level. Superior communication and customer service skills. Committed to cost-effective management of resources and maintain quality performance. Dedicated and goal-oriented person with strong telephone and email etiquette, excellent verbal, and written communication skills. Strategic planning, strong organizational and problem-solving skills. Self-motivated, reliable, responsible and detail oriented. Always have a positive attitude towards individual, team, and company goals.
Responsible for planning and executing demand generation campaigns, campaign flow, drafting scrips and email
Execute phone and email outreach to CAP qualified leads, current and prospective customers, and members
Initiating prospect relationships and moving qualified leads through the purchasing funnel
Engaging prospective customers and members in value-driven conversations
Facilitate an understanding of CAP's programs and technology solutions and their customer and member value
Lead or co-lead demand generation campaign planning, flow, and execution through developing and distributing timely summary reports as an extension of the marketing promotional plan
Generate and qualify leads up to and including purchase, enrollment, or desired call to action for a variety of CAP programs that complement ongoing marketing and sales efforts
Rapid response to leads generated from Salesforce CRM, Marketing Automation & other channels, and drive customers towards purchase
Foster a professional, positive dialogue and experience with all prospects
Identify decision makers and influencers through outbound phone & email dialogue.
08/2013 to 07/2022
Assignment Specialist IICollege Of American Pathologists – City, STATE,
Management of the Inspection Assignments in conjunction with the Commission on Laboratory Accreditation, State and Regional Commissioners
Review laboratories that are due for their biennial inspection required for their accreditation renewal
Determine and compose teams of pathologist and medical technologist to assign and conduct inspections
Document assessment of matches (labs to be inspected and inspectors to assign) in an Excel spreadsheet and present to commissioners for their final review/approval
Identify and locate qualified inspectors, that have special expertise, to take part in the inspection process
Monitor and follow up on all events related to assigning and inspections in a timely manner
Maintain knowledge of customer experiences through the monthly review of Inspection Feedback Reports
Determine potential issues on feedbacks received that may warrant further discussion needed between the commissioner and lead inspectors to ensure compliance on standards and provide educational feedback as needed
Developed and updated spreadsheet to track policies and procedures
Involved in drafting new procedures as well as handled revisions needed on current ones during the annual review.
02/1995 to 06/2013
Operations ManagerOrient Star Shipping Of Chicago, Inc – City, STATE,
Oversee services including warehouse/distribution services, customhouse brokerage
Pursue, through calls on prospective shippers to develop shipping relationships worldwide both by air and ocean
Involved in obtaining pricing and service capabilities from airlines, steamship lines, NVOCC/OTI and cartage companies, as well as requesting rates and services from overseas offices
Work with existing customers on service proposals, rate quotations, new destinations, and air/ocean transportation schedules
Explain volume rates and service agreements
Implement methods of loading, crating, and handling freight
Ensures that customer understands possible routes, load limits and special equipment availability
Helps interpret export rules and regulations for customers
Send sales leads to overseas offices
Prepare sales reports, expense reports, and weekly call reports
Assist in the forecasting and budgeting of sales and expenses to meet expected sales targets
Coordinate shipment with shippers, operations, truckers, and carriers
Provide management and operations staffs with details of new customers service needs
Help establish lines of credit through credit departments for new accounts and may negotiate letters of credit
Primarily responsible in assisting and/or training staff and communicate with other U.S and overseas offices regarding targeted customers.
Education and Training
Expected in 01/1996 to to
Bachelor’s degree: Business Administration, Management Pace UniversityLubin School of Business - City, New York GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.