(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile
Highly competent professional with 10+ years of customer service, teambuilding, training, complaint handling and resolution experience. Expert knowledge of Microsoft Office Word, Excel, Outlook & Visio with the ability to type 65wpm. Excels in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency. Attentive to detail and quality, self-starter, quick-learner who always exceeds expectations. Known as an effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Mount San Antonio College Walnut, CA Expected in Present Associate in Arts Degree : Business Management - GPA : Business Management
, Expected in AA : - GPA :
Relevant Experience
Infinium Group - Marketing Assistant
Temecula, CA, 04/2015 - Present
  • Update and maintain product information on the company website, cut-sheets and printed collateral Ensure that all advertising publication and website deadlines are met Research industry advertising trends Coordinate the production of branded items such as stationary and other promotional items Assist team members with day to day marketing tasks and activities as requested Manage travel and logistics details for staff members Planned, coordinated and executed events - Oversaw the planning and execution of logistics and operations for meetings and special events Prepare expense reports.
Vincent Huang & Associates Inc - Lead Sales Operation Specialist
City, STATE, 10/2009 - 08/2014
  • Responded promptly and effectively to all administrative and operational requests Provided administrative support within the department, as well as to 60+ Field Sales team members and Internal Account Managers Generated processes and flow charts for new procedures and to streamline existing procedures Collaborated with other departments to resolve operational and/or sales related issues Remained current on all product knowledge, technology trends and industry updates Completed the fulfillment of sales transactions, application review, account setup, record maintenance, report distribution, and other operation-related duties within established turnaround times Designed and distributed the 3 page company newsletter to all 200+ Employees and 2,100+ Dealers on a monthly basis, in addition to other marketing collaterals on a daily, weekly or as needed basis Collaborated with the marketing team to enhance website content and provide accurate marketing material Proactively communicated all sales related support activities to Employees within the company, as well as Dealers and Vendors outside of the company Conducted and facilitated training for the 60+ Field Sales team members and Internal Account Managers on department, sales and operational procedures Shared best practices and provided cross training for peers, team members to enhance the quality and efficiency of support and contribute to the knowledge base Maintained over 2,100+ complete and accurate records in our customer management system (NetSuite)., And - City Of Industry - Senior Customer Service Representative & Sales Agent
, STATE, 06/2006 - 04/2009
  • Provided administrative support including copying, faxing, mail handling, and supplies management Coordinated internal meetings by preparing agendas and other written materials Handled confidential and sensitive information Developed new successful fraud prevention procedures, minimizing fraudulent order intake Responded to escalated customer service calls in a prompt courteous manner, averaging 70-100 calls daily Maintained service, talk/wrap time, data, and both client and consumer satisfaction levels Created sales orders for customers as well as return merchandise authorizations for product return Responded to and managed all incoming customer emails Re-routed packages as needed, handled lost package claims or missing merchandise issues Provided Tier-1 technical support before inquiries were escalated to a higher level supervisor.
Alins Party Supply Company - Wedding Department Manager
City, STATE, 04/2004 - 11/2008
  • Coordinated and supervised all in-store visual merchandising Performed up-selling of merchandise Assisted in the training of new customer service representatives and associates Maintained inventory control of all products and rental equipment within the department Managed and attended to all customer service issues within the wedding department Operated register, responsible for cash, check and charge card transactions.
administrative, administrative support, streamline, advertising, charts, copying, client, customer service, special events, expense reports, faxing, inventory control, logistics, marketing, marketing material, materials, meetings, mail, newsletter, page, processes, publication, quality, Research, selling, Sales, supervisor, technical support, visual merchandising, website, website content, written

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Resume Overview

School Attended

  • Mount San Antonio College

Job Titles Held:

  • Marketing Assistant
  • Lead Sales Operation Specialist
  • Senior Customer Service Representative & Sales Agent
  • Wedding Department Manager


  • Associate in Arts Degree
  • AA

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