Skilled leader offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Developed patient and family engagement training class for medical staff, hospital leaders and team members where participants learned patient and family centered care concepts achieving the Patient and Family engagement metrics to improve patient safety and health equity.
Led the patient and family advisory council in delivery of facility design project requiring close cooperation among members to share information and develop solutions to meet positive patient outcomes.
Planned and executed the new Welcome Visitors Policy achieving 99.5 compliance for medical-Surgical, Telemetry and Step-Down Units. Organized leaders in developing a hospital-wide leadership team to review visitor policy and re-create the current policy to support open visiting.
Led team of 20+ clinical and non-clinical leaders to engage in delivering assistance to patient and family engagement on daily basis.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Community involvement in serving under privileged families in the FISH hospitality network of Central New Jersey.
Organized program for young adults to serve in local community projects
Increased the activity within the women's ministry by 30% over a three-year period
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