Administrative support Excellent communication skills Report development Microsoft Office Software Critical thinking Goal setting Project planning Multitask Attention to detail Time management and organization Meeting minutes Flexibility and adaptability Executive presentation development Delegating Team building Honesty/Dependable Business correspondence Motivated/Determined Project planning Filing and data archiving
Ada, OK Oversaw daily office operations for staff of employees. Prepared and distributed payroll for staff direct reports. Composed and drafted all outgoing correspondence and reports for administration. Oversaw inventory and office supply purchases. Complied annual recommendations for end of fiscal year budgets. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Trained new employees on multiple application programs and data entry software. Created program's first employee manual including training and development. Liaised with vendors to order and maintain inventory of office supplies. Managed executive calendar and coordinated weekly project team meetings. Reduced and controlled company expenses by budget management. Prepared program operating budgets, budget reports and other financial performance reports. Drafted the budget for program and monitored expenditures. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Solved unresolved customer issues. Met all customer call guidelines including service levels, handle time and productivity. Adhered to all confidentiality requirements at all times. Cross-trained and backed up other customer service managers. Investigated and resolved customer inquiries and complaints in an empathetic manner. Trained staff on operating procedures and company services. Identified individual development needs with appropriate training.
Assisted clients/students to obtain a professional certification at an accredited institution. Processed all incoming and outgoing correspondence. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters. Reviewed files, records and other documents to obtain information and respond to requests. Matched purchase orders with invoices and recorded the necessary information. Completed and mailed bills, contracts, policies, invoices and checks. Oversee daily office operations for employees. Collaborated with vendors to order and maintain inventory of office supplies. Perform accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Reduced overhead by taking on more responsibility with creative and administrative projects. Planned and executed all aspects of office headquarter move. Managed executive calendar and coordinated weekly project team meetings. Supported director through personal document management, calendar organization and collateral preparation for meetings. Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.
Responsible for incoming and outgoing calls to the finance & office of management budget departments. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Provided operational support for high-volume financial institution. Completed and mailed bills, contracts, policies, invoices and checks. Served as corporate liaison between the finance, IT and marketing departments. Politely assisted customers in person and via telephone. Earned management trust by serving as key holder, responsibly opening and closing store.
Administrative Assistant Professional Certification
National Indian Educators Association (NIEA)
Association of Big Brother & Big Sister (BBBS)
Native Explorers Program
Budget, Office Supplies, Administrative Assistant, Arrangements, Event Planning, Incoming Mail, Logistics, Security, Travel Arrangements, Marketing, And Marketing, Invoices, Finance, Liaison, Budgets, Data Entry, Applicant Tracking System, Reconciliation, Receptionist, Contracts, Financial Reports, Operational Support, Telephone, Administrative Support, Archiving, Data Archiving, Detail-oriented, Documentation, Excellent Communication Skills, Excellent Multitasker, Filing, Highly Organized, Microsoft Office, Ms Office, Office Manager, Problem Solving, Project Planning, Scheduling, Simultaneously, Team Building, Time Management, Very Organized, Correspondence, Inventory, Operations, Billing, Budget Management, Customer Inquiries, Customer Service, Exceed, Monitored Expenditures,Training, Work Flow, Accounts Receivable, Clients, Credit, Document Management, Invoicing,Proposals, Public Relations, Punchlist, Purchase Orders, Reconciliations
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