The day I turned 16 I had two jobs lined up and have been working ever since. I have been working full-time for the last 5 years plus frequent over-time. I have three years in customer service and two years in warhorse/distribution experience! I am an extremely hard worker, detail-oriented, dependent, reliable and honest worker. I take my work very seriously. I have more than a year a half in telecommunication experience. Where I handled between 80-120 calls daily and I have also dispatched technicians to customer's homes. I have experience in payroll and have been an assist team lead in my prior jobs. Please give me a chance that's all I can ask and I promise you won't regret it!
Summary of Skills
Microsoft Office, Excel, PowerPoint proficiency
Strong verbal communication
Ability to work in a fast pace environment
Works well under pressure
Attention to detail
Experience in Dispatching
Handled between 80-120 inbound calls daily
Experience in payroll
Can type accurately at least 45 WPM
Call center experience
Certified 1st responder
Was named employee of the month three months (February, March and April) in a row at servicom
Promoted to Material Tech after 3 months of employment.
Appointed by supervisors for special tasks and large scale projects such as training new employees on company procedures.
Exceeded corporate target for customer satisfaction for 5 months in a row.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Strong public speaker
Shipping and receiving
Careful and active listener
Machine Operator12/2014 to CurrentNestle USADeKalb, IL
Reviewed new customer orders and requests and manually entered data into a centralized database.
Resolved problems for customers, warehouses and carriers.
Member of the SHE (Safety, Health and Environmental) committee.
Certified 1st Responder.
Material Tech12/2013 to 12/2014SyncreonBelvidere, IL
Maintained accurate stock records and schedules.
Unloaded and loaded trailers, picked, staged and loaded products for shipping.
Operated a forklift, stand up-tugger and a transway tugger shipping system efficiently and accurately.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Transported goods from racks, shelves and vehicles.
Banded, wrapped, packaged and cleaned equipment.
Customer Service10/2012 to 03/2014ServicomMachesney Park, IL
Received commendation from colleagues, supervisors and management for honesty and dedication.
Ability in recognizing customers' needs thereby solving their problems instantly.
Provided training to new hires on QA guidelines, proper transfer methods, pitching sales and following rules and ethics to work efficiently.
Have experience in payroll and exceptions of fellow co-workers breaks and lunch's.
Have experience in QA monitoring, side-by-sides, and team leadership meetings.
Was given a bonus 4weeks in a row for being able to get the most sales in my department.
After only being on the sales floor for 2weeks was given the responsibility of being floor support' which is someone who has a high understanding of the billing systems and QA guidelines.
Handled between 80-120 inbound calls per day for COMCAST.
Customer Service07/2012 to 12/2012BestBuy (seasonal)South Elgin, IL
I was responsible for exchanges and returns and basic transactions.
Also, was responsible for taking over the phone orders and online orders.
Was named most improved new hire the first month I worked here.
Have experience in signing customers up for credit cards and reward zone.
My employer also had me come in every other weekend to help unload and stock store inventory.
Stayed up to date on knowledge of best buy products.
Prepared register area when opening for customer transaction and balanced cash drawer at end of shift.
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Crew member03/2011 to 07/2012McDonaldsSouth Elgin, IL
First started on cash register and then worked my way up to taking orders on the drive thru then finally preparing the food which they give me a raise of 50cents/hr.
Helped train new hires in rules and policies and getting in their daily work routines.
Have experience in unloading the truck and stocking inventory for 5months 2x/week.
Started working two days after I turned 16 years old and worked 40hrs+ for more than a year.
High School Diploma2013Saint Charles North High SchoolSaint Charles, IL
Associate of Applied Science2017Kishwaukee CollegeDeKalb, IL, MaltaI have been attending Kishwaukee College since the fall of 2014 and am on track to
graduate in the fall of 2017. Then plan on continuing my education at Northern Illinois