lsa mod ftkey holder resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Focused and committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports team mentality. I am a dedicated and hardworking employee. I provide exceptional customer service with every interaction. I am knowledgeable about all aspects of store operations. Meet and excel customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.

  • I am currently and have been a Notary Public for the state of North Carolina for almost 8 years.
  • I can work with multiple databases including Word, Outlook, Power Point, One Drive, and Excel.
  • Social Perceptiveness
  • Positive and Upbeat
  • Hiring and Onboarding
  • Business Leadership
  • Supplier Monitoring
  • Administrative Management
  • Staff Scheduling
  • Recruitment and Hiring
  • Superior Work Ethic
  • Cash Handling and Reconciliation
  • Team Building and Motivation
  • Willingness and eager to Learn
  • Critical Thinking
  • Adaptable to Changing Demands
  • Service-Oriented
  • Multitasking and Prioritizing
  • Problem Anticipation and Resolution
GM/Assistant Manager, 06/2022 to Current
Related CompaniesStamford, CT,
  • Reordered inventory when supplies dropped below predetermined levels.
  • Hired and trained multiple new employees, which increased team size by 25%.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Updated and maintained store signage and displays.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
LSA-MOD FTKey Holder, 01/2020 to 05/2022
Williams Service CoCity, STATE,
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Monitored consumer traffic to build unprecedented customer engagement strategies.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Processed credit card payments and counted back change and currency with 99% accuracy rate.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Counted and balanced registers.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Opened and closed store 20947 up to 7 times per week by balancing cash drawers, preparing daily deposits and inputting daily numbers in database.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Office Manager, 02/2017 to 03/2019
  • Oversaw the day to day operations of the office, employee data entry in QuickBooks, answer phones, manage employee access for various military bases, email correspondence with customers and vendors, track and maintain company vehicles, schedule maintenance, perform site visits, prepare documentation for hiring and firing, receive supplies, assist in conducting safety meetings
  • Wrote professional business correspondence to maintain strong line of communications.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managed office inventory and placed new supply orders.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Reduced financial discrepancies by accurately managing accounting documentation.
ATM Specialist/Receptionist, 08/2009 to 09/2014
  • ATM Specialist: handled cash and check deposits, directed customer deposits into accurate and correct account, balance ATM's, return customers ATM cards left in the machine.
  • Receptionist: answer and manage multiple phone lines, make notes on accounts, take messages, schedule appointments, filing, assist any MSR if needed, runner, check mail at post office, assist customer walk-in's.
  • Teller: customer support, make deposits/withdrawals, cashier’s check, balance inquiry, vault manager, balance cash drawer, sign off on other tellers’ drawers and vault cash, count money, receive vault money from reserve.
Loan Officer Asst, to
Company NameCity, State,
  • Assist members with filling out applications accurately and correct
  • Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
  • Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
  • Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
  • Updated rate indexes for rate adjustment in computer system.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Examined and verified information in loan application and closing documents.
  • Prepared and delivered loan documents to title and escrow teams.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Checked applicant credit, personal references and employment histories.
  • Scanned and uploaded loan and related documents into system.
  • Conveyed acceptance or rejection to customers by mail, telephone, or in person.
  • Organized, filed and maintained customer, department and regulatory loan records.
Education and Training
: Notary Public, Expected in 09/2018 to Pamlico Community College - Grantsboro, NC
High School Diploma: , Expected in 01/2003 to West Craven High School - Vanceboro, NC,
  • FFA Member
  • Cheerleader: Sophomore/Junior Year
  • Chorus Member
  • FLA-Christian Member
  • Culinary Class
: Cosmetology, Expected in to Craven Community College - New Bern, NC
Activities and Honors

I am hardworking, fast learning, professional and determined. I am a mother, sister, and a daughter. I have a great personality. With over 10+ years’ experience in multiple felids and industries. I believe in my abilities and am confident that I could excel at the position you are offering. I am eager to learn all that I can to be successful and to prosper. I would be an asset to your company: I am polite and welcome constructive criticism. I am always helpful and will go above and beyond to assist anyone. I can multitask very well. I am a team player and want to see my coworkers succeed as well.

  • Notary Public NC- 2018-current
  • Notary Public NC- 2012-2017

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Resume Overview

School Attended

  • Pamlico Community College
  • West Craven High School
  • Craven Community College

Job Titles Held:

  • GM/Assistant Manager
  • LSA-MOD FTKey Holder
  • Office Manager
  • ATM Specialist/Receptionist
  • Loan Officer Asst


  • High School Diploma
  • Some College (No Degree)

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