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Accuracy-driven Operations and Clerical Specialist, with 6 years of experience, successful at delivering key clerical support to internal teams, clients, and vendors. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing superior performance in office support and customer service.
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- Deliver top-notch administrative support to CEO and 10 team members promoting excellence in office operations.
- Maintain efficient office operations by handling all errands and administrative functions, including office supply management and clerical duties.
- Assist in recruiting, hiring and training of team members.
- Provide technical assistance for computer operations for entire office.
- Organize and manage multiple team calendars, including vendor scheduling, training, and team events.
- Manage ISA and VA payroll weekly.
- Answer all incoming calls on office telephone, take detailed messages and direct callers to correct team members.
- Support top-level decision-making and strategy planning, forging productive relationships with top leaders, vendors, and serving as key advocate for various personnel issues.
- Create and distribute personalized marketing for listings, CEO, and team members.
- Build and maintain excellent customer relationships through timely response to concierge inquiries and going above and beyond to accommodate unusual requests.
- Assist coworkers and staff members with special tasks on daily basis including personalized marketing and client concierge requests.
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Oversee all client concierge needs such as scheduling cleaning, photos and video, or assisting with quoting movers.
- Oversaw daily team operations to insure client satisfaction and maintained firm revenue data for profitability.
- Developed and maintained internal client filing system.
- Built transaction and marketing management systems utilized by administrative staff.
- Designed and implemented marketing materials.
- Administered advertising of properties for web and print media.
- Managed and organized multiple team accounts.
- Created and implemented client care processes and quarterly events.
- Lead marketing processes with agents, clients, and management to achieve team's goal of selling properties in a short amount of time for the most amount of money.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness, and website or social media traffic.
- Managed team's main office telephone by taking detailed messages and directing callers to correct team member.
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
- Received payments and recorded receipts for services.
- Scheduled appointments and maintained and updated appointment calendars.
- Filed, maintained and secured records for over 100 clients.
- Provided information about establishment, such as location of departments or offices, employees within organization, or services provided.
- Counted money and made bank deposits.
- Created guidelines and standards for team of Client Service Specialists at this location.
- Formulated, directed, and coordinated marketing activities to promote products and services, working with marketing managers.
- Coordinated or participated in promotional activities to market products or services.
University of Colorado Denver - Denver, CO
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Resume Overview
School Attended
- University of Colorado Denver
Job Titles Held:
- Listing Executive
- Director of Marketing & Client Services
- Client Service Specialist
- Company Marketing Ambassador
Degrees
- Bachelor of Arts
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