licensed massage therapist business owner resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. I'm currently enrolled in an 8-week boot camp with TEKsystems and PerScholas troubleshooting, networking, operating systems, system administration, and security, and also included hands-on labs working with RJ45 crossover and straight through cables, switches, routers and taking out the CPU and RAM and also setting up a frame the rack and stack process in a Data Center. Experience with servers and teamwork working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure I.T. position. Ready to help team achieve company goals.
Skills
Customer Service Support
Issue and Resolution Tracking
Project Coordination
Help Desk Support
Organizational Skills
Verbal and Written Communication
Documentation Development
Resolving Problems and Incidents
Project Management
Sales Management
Office Management
Hospital Experience
Medical Billing
Recruiting
Attention to Detail
Customer Relations
Time Management
Decision Making
Telephone and Email Communication
Staff Management
Team Bonding
Contract Management
Service Schedule Coordination
Certifications
Comptia IT+ Fundamentals Certification - April 2022
Comptia Cloud Essential - April 2022
Comptia A+ (Pending 2022)
Comptia Security + (Pending 2022)
Certified OSHA 10 hr General Industry Safety and Health
,
Education
: IT Specialist, Expected in to Nova Datacenter Academy - Ashburn, VA, GPA:
Microsoft Scholar Program
IT+ Fundamentals-Relevant Coursework: IT Concepts; Infrastructure; Applications & Software; Software Development; Database Fundamentals; Security; Awarded second highest certification score
Cloud Essential - Relevant Coursework: Cloud Concepts; Business Principles of Cloud Environment; Management & Technical Operations; Goverance, Risk, Compliance and Security for Cloud; Awarded second highest certification score
: Massage Therapy, Expected in 08/2013 to Heritage College - Oklahoma City, OK GPA:
Massage Therapist Certification & License 2013 Awarded Top Honors
No Degree: Nursing, Expected in to Henderson State University - Arkadelphia, AR GPA:
2 years
No Degree: Information Technology, Expected in to TEKsystems & PerScholas - Online, GPA:
IT support bootcamp that includes troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs that allowed hands on experience with servers, switches ,routers and patch panels also making RJ45 crossover and straight through cable. System configuration and ping confirmation peer to peer.
Work History
Licensed Massage Therapist- Business Owner, 08/2013 to Current Busch's, Inc. – Saline, MI,
Completed all necessary paperwork and filing of client personal history by HIPAA Privacy regulations.
Handled 300-500 calls emails, and texts daily
Setup call, text and email notification list for advertising and promotions.
Support for clients with any concerns and referrals to any professional and mental health needs
Provided all financial reports and evaluations
Provided records and reviews on retention and assets
Provided support to clients and staff
Handled all Accounts Payable and Receivable for Business
Managed all Business Accounts and Relationships
Provided safe, effective and appropriate massage therapy techniques during customer appointments.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Maintained client treatment records and designed long-term care programs for return customers.
Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Created marketing advertisements to increase awareness of services and boost sales.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs.
Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
Relieved muscular tension and alleviated cellulite through myofascial release and instruction in self-myofascial release therapy.
Aided customers in weight loss and detox through use of body wraps.
Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
Advised clients on areas such as posture, at-home exercises and stretches.
Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
Diversified services by training in additional techniques such as Thai massage.
Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
Studio/Sales Manager, 06/2019 to 10/2021 Club Pilates – City, STATE,
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Maintained turnover rate of 100% 5/5 lead to member ratio
Met all company goals $1500/3000 weekly, 15k-20k monthly and goal to maintain 50k-80k yearly for company
Awarded Best Customer Service Satisfaction and Cleanliness
Maintained Inventory System In/Out account for loss
Coached employees in successful selling methods and encouraged cross-selling to drive revenue of 100% monthly
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Held weekly meetings with GM and Owner to identify techniques to overcome sales obstacles.
Developed and implemented comprehensive salesperson training program.
Resolved customer issues quickly and managed over 300 accounts to increase sales and meet quotas.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
Targeted new markets
Exceeded regional annual sales target
Drove sales conversion rates up through effective coaching
Promoted continuing education opportunities for sales team to bolster skills and add value to department.
Store Manager, 11/2017 to 06/2019 Steve Madden – City, STATE,
Maintained company goals and exceeded goals monthly and yearly
Awarded Top Sales and Customer Service in District and Highest turnover in Sales for Company
Awarded 3.2 Million in total sales for store 1.5 million was personal sales for last year
Maintained Inventory standards for company goals
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Supervised guests at front counter, answering questions regarding products.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Bolstered sales volume by implementing incentive program and initiating advanced employee training
Protected store from loss or theft by setting and enforcing clear security policies.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
Performed statistical analyses to gather data for operational and forecast team needs
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Customer Service Associate/Sales, 01/2016 to 11/2017 Shapes Total Fitness For Women – City, STATE,
Customer Service Sales Rep at front desk. Duties consisted of signing up clients with membership that best fits need of customer! Assisted customer concerns with billing , and cancellations and posted payments to their account.
Setup tours of gym for new clients and leads, and assisted with circuit workouts for new members on how to use equipment properly.
Marketing consisted of 500 drops of marketing a week including, attending Chamber of Commerce meetings and setting up onsite and offsite marketing ideas for Shapes to generate leads for sales!
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Responded to customer calls and emails to answer questions about products and services.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Resolved concerns with products or services to help with retention and drive sales.
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