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Licensed Massage Therapist Resume Example

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LICENSED MASSAGE THERAPIST
Professional Summary

Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly sales associate with reputation for exceeding all performance benchmarks in retail settings. Expertise in customer service.

Independent worker with great communication and organizational skills. Comfortable collaborating in team environments. Motivated sales associate with 21 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Skilled Retail Sales professional with 21 years of experience in grocery environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.

Skills
  • Customer Service
  • Quality Assurance
  • Cash Management
  • Administrative support
  • Time management
  • Operational Improvement
  • Regulatory Compliance
  • Documentation
  • Data Collection
  • Recordkeeping
  • Product restocking
Work History
Licensed Massage Therapist10/2016 to Current
Company Name – City, State
  • Sanitized and cleaned massage therapy and common rooms.
  • Provided 7 daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
  • Performed 24 hours of massage per week for over 21 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
  • Anticipated spa and salon guest concerns and addressed in direct fashion.
  • Greeted spa guests in warmly to create positive first impression of spa.
  • Communicated any relevant schedule changes to spa supervisor.
  • Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Reported any unprofessional behavior from clients to management.
  • Offered appointment information updates and rescheduling to guests.
  • Performed inventory and restocking assignments as necessary.
  • Consistently followed all required protocols for scheduling spa appointments.
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
  • Cleaned spa according to State of Washington safety and sanitary regulations.
  • Refilled professional spa products as necessary.
  • Handled guest complaints calmly and professionally.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
Licensed Massage Therapist10/2013 to 10/2016
Company Name – City, State
  • Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with several daily customers
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates
  • Provided 7 daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening
  • Maintained clients' treatment records and designed long-term care programs for return customers
  • Sanitized and cleaned massage therapy and common rooms
  • Grew sales exponentially in my 18 months with great work ethic, individualized beauty care plans and positive attitude
  • Performed over 20 hours of massage per week for over 20 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy
  • Developed team communications and information for team meetings
  • Worked with a magnitude of customers to understand needs and provide great service
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Participated in meetings to discuss new business opportunities
  • Followed all policies, regulations, dress codes and schedules
  • Maintained excellent attendance record, consistently arriving to work on time
  • Contributed to team results in fast-paced spa environment
  • Loaded, unloaded and moved material to and from storage and production areas
Produce Sales Floor Associate10/2008 to 10/2013
Company Name – City, State
  • Pleasantly greeted customers and provided prompt and courteous service at all times
  • Assisted customers with price checking and finding requested items in store
  • Inspected floor displays, noted missing items and immediately replenished merchandise
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy
  • Cleaned andsanitized all work surfaces and equipment in accordance with company guidelines
  • Monitored refrigeration, freezer and cooling areas to ensure proper functioning and reported any issues to supervisor
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
  • Assisted customers by finding items quickly, boosting store satisfaction rate
  • Stocked merchandise each day of my scheduled shift clearly labeling items, arranging according to size or color and preparing attractive displays
  • Checked for outdated and overripe grocery items and removed from inventory
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls
  • Managed timely and effective replacement of damaged or missing products
  • Removed all debris and packaging from boxes and separated for recycling or disposal
  • Stayed current on available products, store promotions and customer service policies to better shoppers
  • Greeted customers and directed to requested products
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
  • Blocked and faced products on displays and shelves in accordance with company policy
Education
Associate of Arts: Massage Therapy02/2006Ashmead School of Massage- City
GED06/1991Bates Technical College- City, State
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Resume Overview

School Attended

  • Ashmead School of Massage
  • Bates Technical College

Job Titles Held:

  • Licensed Massage Therapist
  • Produce Sales Floor Associate

Degrees

  • Associate of Arts : Massage Therapy 02/2006
    GED 06/1991

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