Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Licensed Massage Therapist with 20 years of experience offering dynamic communication and customer engagement skills. Positive, enthusiastic and energetic, which built great relationships with clients and staff members. Flexible hard worker ready to learn and contribute to team success.
Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Employed trigger point therapy to relieve specified areas of pain or dysfunction.
Double-checked inventories and staff stocking of treatment and sale areas.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Maintained clean, safe and well-organized work environment.
Communicated with clients to learn about physical condition and symptoms.
Treated tendon and ligament scar tissue buildup using transverse friction.
Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
Front Office Manager, 02/1992 - 11/1997 Grand Beach Hotel – Miami, FL,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Monitored office inventory to maintain supply levels.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Orchestrated staff meetings to maintain open communication and quickly address concerns.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Head Bartender, 05/1988 - 02/1992 Belmond Ltd – Charleston, SC,
Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Processed above-average daily revenue and consistently met targets for special events and promotions.
Collected and organized daily till totals and tips.
Hostess/Waitress Trainer, 11/1980 - 09/1985 Bennigan's – City, STATE,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Cleared table and bussed dishes to allow for quick setups.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Implemented sanitary food handling, holding and service protocols.
Operated POS terminals to input orders, split bills and calculate totals.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Provided timely checks on guest needs and brought requests.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Provided exceptional service to high volume of daily customers.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Education and Training
Associate of Arts: Massage Therapy, Expected in 01/2001 - New York College of Health Professions - Syosset, NY GPA:
Bachelor of Science: Management/Marketing, Expected in 01/1985 - Long Island University - Greenvale, NY GPA:
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