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licensed massage therapist resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking and reliable Customer Service Representative with strong ability in customer service. Offering analytical thinking and problem resolution. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Technologically-savvy customer service representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Training & Development
  • Active Listening
  • Relationship Building
  • PPE Use
  • Organizational Skills
  • Conflict Resolution
  • Working Collaboratively
  • Maintenance & Repair
  • People Skills
  • Computer Skills
  • Customer Service
  • Team Building
  • Team Management
  • Problem Resolution
  • Reliable and Trustworthy
  • Work Ethic
  • Friendly, Positive Attitude
  • Critical Thinking
  • Microsoft Office
  • Basic Math
  • MS Office
  • Analytical Thinking
  • Sales and Marketing
  • Detail-Oriented
Experience
Licensed Massage Therapist, 07/2019 - Current
Ascension (System Office) Dupo, IL,
  • Guided clients through PNF stretches to target nerve receptors and extent muscle length.
  • Handled cash and credit card payments daily with consistent accuracy.
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Facilitated fluid dispersion and muscle relaxation via longitudinal gliding.
  • Devised informational marketing ads and pamphlets to bring in additional clients.
  • Addressed injuries, trauma and stress using myofascial release.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Stimulated and massaged areas of clients' bodies to promote healing.
  • Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
  • Maintained clean, safe and well-organized work environment.
Receptionist, 12/2019 - 09/2021
C3 Ai Redwood City, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items.
  • Maintained professional tone at all times, including during peak rush hours.
  • Serves as a liaison between patients and medical support staff.
Customer Service Representative, 04/2015 - 07/2019
Hubbell Inc. Winsted, CT,
  • Perform transactions for customers which include, Cash Advance, Installment loans, Title loans, Check cashing, Bill payments, Moneygram and customer Taxes.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld privacy and security requirements for customer information.
  • Trained new employees on procedures and policies to maximize team performance.
  • Educated customers on special pricing opportunities and company offerings.
  • Executed on-time and under-budget project management to resolve complex issues.
  • Exceeded company productivity standards on consistent basis.
  • Handle large amounts of cash daily.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Audited customer account information to identify issues and develop solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Upsold products and services to address customer needs and maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
Customer Service/Service Desk Associate, 07/2002 - 03/2015
Walmart City, STATE,
  • Return customer merchandise
  • Cash customers checks, and handle large amounts of cash.
  • Answer high volume of customer calls.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled delegated tasks.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Diploma: , Expected in 09/2018
-
Dayton School of Medical Massage - Dayton, OH
GPA:
Status -
  • Completed coursework in Massage Therapy.
  • Perform Swedish massage, Sports massage, Lymphatic massage and the use of Kinesiology tape.
  • Clean and sanitize rooms and areas clients are present.
  • Answering phones and making appoints for clients.
  • Over 200 clinical hours, over 400 A & P hours and over 400 Theory & Practice hours.
  • State Medical Board of Ohio Massage Therapy License.
: , Expected in 05/1998
-
Lima Senior High School - Lima, OH
GPA:
Status -
  • Completed coursework in Cosmetology and Business 1 & 2.

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Resume Overview

School Attended

  • Dayton School of Medical Massage
  • Lima Senior High School

Job Titles Held:

  • Licensed Massage Therapist
  • Receptionist
  • Customer Service Representative
  • Customer Service/Service Desk Associate

Degrees

  • Diploma

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