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leasing marketing specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Seasoned Customer Service Agent bringing proven skills in negotiating, preparing and finalizing issues. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Skills
  • Business Development
  • Affordable housing
  • Customer service-focused
  • Marketing and advertising
  • Baggage insurance expert
  • Airline scheduling
  • Claims understanding
  • Skycap expert
  • Logistics
  • Complaint resolution
  • Crew coordination
  • Relationship Management
  • Guest services
  • Schedule Management
Education
Elizabeth Andrews High School Stone Mountain, GA Expected in 05/2009 High School Diploma : - GPA :
Work History
Alliance Therapy Services - Leasing & Marketing Specialist
Beaumont, TX, 07/2015 - Current
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Collected rent and tracked resident payments and information in Yardi.
  • Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other [Type] services.
  • Kept meticulous records of all correspondence between management and tenants.
  • Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Material In Motion - Customer Service Representative Specialist
City, STATE, 08/2016 - 12/2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Regularly exceeded daily sales and product add-on quotas.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
Alaska Airlines - Airline Services Operator
City, STATE, 10/2014 - 04/2015
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through communication.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Airserve - Customer Service Assisitant
City, STATE, 05/2012 - 10/2014
  • Fielded customer complaints and comments about baggage services.
  • Updated records when lost, delayed or pilfered bags were found.
  • Logged bags and flights upon arrival to airport or baggage areas.
  • Processed and secured unclaimed luggage.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Managed warehouse operations and verified proper shipment procedures.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Languages
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Elizabeth Andrews High School

Job Titles Held:

  • Leasing & Marketing Specialist
  • Customer Service Representative Specialist
  • Airline Services Operator
  • Customer Service Assisitant

Degrees

  • High School Diploma

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