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Lean Promotion Specialist Resume Example

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LEAN PROMOTION SPECIALIST
Professional Summary

Motivated leader with over 20 years of experience in healthcare. Excellent reputation for improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of continuous improvement and Lean and training in Six Sigma. Driven to improve the quality and outcome of care delivery for the patient.

Work History
Summit Health- Lean Promotion Specialist
Chambersburg, PA06/2017 - Current
  • Increased customer satisfaction, resolving ambulatory patient flow issues by implementing patient self-rooming, in-room checkout, and building care teams.
  • Developed team communications and information for the Performance Improvement Team report out meetings.
  • Content decveloper for organizational Lean education cirriculum - Continuous Improvment Institute.
  • Process developer for Lean Porfolio Management for the WellSpan Performance Improvement Team.
  • Process development and implementation of the first drive through Flu clinic for Summit Health.
  • Aided senior leadership during executive decision-making process and development of strategic break through objectives.
  • Delpoyment and continuous coaching of Lean Daily Management system across the Summit Physician Services ambulatory practices.
  • Evaluatation and observation ofcurrent processes to develop improvement plans.
  • Faclitation and coaching of Ambualtory Flow.
  • Teaching and facilitation of Summit Lean System.
Summit Physician Services- Director Operations
Waynesboro, PA01/2012 - 06/2017
  • Planned and implemented the first Drive Through Flu Clinics in Franklin County.
  • Coordination of practitioner work and call schedules.
  • Adjusted job assignments and schedules to keep pace with business needs, factoring in processes, employee knowledge and patient demands.
  • Performed reviews assessing each employee's performance and developed improvement plans.
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll submissions for 40+ employees within Kronos.
  • Maximized performance by monitoring daily activities and mentoring team.
  • Supervised 40+ employees by monitoring activities, coaching and offering hands-on support.
  • Supported Medent EMR Go Live activities.
  • Knowledge and support of all medical coding and billing processes.
  • Practice management.
Chambersburg Health Services- Financial Coordinator
Chambersburg, PA10/2004 - 01/2012
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Explained insurance benefits to patients, including fees and procedures.
  • Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
  • Assisted, approved financial assistance applications.
  • Coordinated affordable treatment plans for uninsured or underinsured.
  • Collaborated with pharmaceutical companies to find treatment options for uninsured patients saving the company $70,000 in annual expenditures.
Podiatry Associates- Medical Assistant
Hagerstown, MD01/1997 - 10/2004
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Skills
  • Relationship building and management
  • Business Development
  • Kaizen Facilitation
  • Teaching, Coaching, Mentoring
  • Leading teams
  • Staff Management
  • Consulting
  • Verbal and written communication
  • Financial Management
  • Business administration
  • Project Management
  • Process improvement
  • Problem resolution
  • Operational improvement
Education
American College Of EducationIndianapolis, IN03/2020Bachelor of Science: Healthcare Administration
Pennsylvania State University05/2008Associate of Science: Liberal Arts
Certifications
  • Lean Six Sigma Black Belt Professional, Management and Strategy Institute
  • Lean Culture Certified, Management and Strategy Institute
  • Summit Lean System, Advanced Lean Certification
  • Summit Lean System Lean Leader
  • WellSpan Lean Leader
  • Hoshin Kanri- BMGI/Lean Methods Group
  • Human-Centered Design- Acumen, Ideo.org
  • Just Culture, Balancing Error and Accountability – Patient Safety Auth
  • Critical Thinking Credentials – American College of Ed.
  • Cultural Awareness Credential- American College of Ed.
  • Digital Literacy Credential - American College of Ed.
  • Oral Communications Credential - American College of Ed.
  • Quantitative Reasoning Credential -American College of Ed. Written
  • Communication Credential– American College of Ed.
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Resume Overview

Companies Worked For:

  • Summit Health
  • Summit Physician Services
  • Chambersburg Health Services
  • Podiatry Associates

School Attended

  • American College Of Education
  • Pennsylvania State University

Job Titles Held:

  • Lean Promotion Specialist
  • Director Operations
  • Financial Coordinator
  • Medical Assistant

Degrees

  • Bachelor of Science : Healthcare Administration
    Associate of Science : Liberal Arts

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