Lean Promotion Specialist Resume Example Aimbridge Hospitality

LEAN PROMOTION SPECIALIST

Professional Summary

Motivated leader with over 20 years of experience in healthcare. Excellent reputation for improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of continuous improvement and Lean and training in Six Sigma. Driven to improve the quality and outcome of care delivery for the patient.

Work History

Aimbridge Hospitality- Lean Promotion Specialist
Waukesha , WI06/2017 - Current

Increased customer satisfaction, resolving ambulatory patient flow issues by implementing patient self-rooming, in-room checkout, and building care teams.
Developed team communications and information for the Performance Improvement Team report out meetings.
Content decveloper for organizational Lean education cirriculum - Continuous Improvment Institute.
Process developer for Lean Porfolio Management for the WellSpan Performance Improvement Team.
Process development and implementation of the first drive through Flu clinic for Summit Health.
Aided senior leadership during executive decision-making process and development of strategic break through objectives.
Delpoyment and continuous coaching of Lean Daily Management system across the Summit Physician Services ambulatory practices.
Evaluatation and observation of current processes to develop improvement plans.
Faclitation and coaching of Ambualtory Flow.
Teaching and facilitation of Summit Lean System.

Columbia University- Director Operations
New York , NY01/2012 - 06/2017

Planned and implemented the first Drive Through Flu Clinics in Franklin County.
Coordination of practitioner work and call schedules.
Adjusted job assignments and schedules to keep pace with business needs, factoring in processes, employee knowledge and patient demands.
Performed reviews assessing each employee's performance and developed improvement plans.
Cross-trained existing employees to maximize team agility and performance.
Approved regular payroll submissions for 40+ employees within Kronos.
Maximized performance by monitoring daily activities and mentoring team.
Supervised 40+ employees by monitoring activities, coaching and offering hands-on support.
Supported Medent EMR Go Live activities.
Knowledge and support of all medical coding and billing processes.
Practice management.

Mhm Services, Inc.- Financial Coordinator
Clermont , FL10/2004 - 01/2012

Answered questions over phone and in-person regarding billing, scheduling and treatment.
Contacted insurance carriers to discuss policies and individual patient benefits.
Explained insurance benefits to patients, including fees and procedures.
Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
Assisted, approved financial assistance applications.
Coordinated affordable treatment plans for uninsured or underinsured.
Collaborated with pharmaceutical companies to find treatment options for uninsured patients saving the company $70,000 in annual expenditures.

Podiatry Associates- Medical Assistant
City , STATE01/1997 - 10/2004

Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Completed clinical procedures and gathered patient data for interpretation by physician.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Implemented care and efficiency improvements to support and enhance office operations.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Sanitized, restocked and organized exam rooms and medical equipment.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Oriented and trained new staff on proper procedures and policies.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Skills

Relationship building and management
Business Development
Kaizen Facilitation
Teaching, Coaching, Mentoring
Leading teams
Staff Management
Consulting

Verbal and written communication
Financial Management
Business administration
Project Management
Process improvement
Problem resolution
Operational improvement

Education

American College Of EducationCity03/2020Bachelor of Science: Healthcare Administration

Pennsylvania State University05/2008Associate of Science: Liberal Arts

Certifications

Lean Six Sigma Black Belt Professional, Management and Strategy Institute
Lean Culture Certified, Management and Strategy Institute
Summit Lean System, Advanced Lean Certification
Summit Lean System Lean Leader
WellSpan Lean Leader
Hoshin Kanri- BMGI/Lean Methods Group
Human-Centered Design- Acumen, Ideo.org
Just Culture, Balancing Error and Accountability – Patient Safety Auth
Critical Thinking Credentials – American College of Ed.
Cultural Awareness Credential- American College of Ed.
Digital Literacy Credential - American College of Ed.
Oral Communications Credential - American College of Ed.
Quantitative Reasoning Credential -American College of Ed. Written
Communication Credential– American College of Ed.

Resume Overview

School Attended

American College Of Education
Pennsylvania State University

Job Titles Held:

Lean Promotion Specialist
Director Operations
Financial Coordinator
Medical Assistant

Degrees

Bachelor of Science : Healthcare Administration
Associate of Science : Liberal Arts

Lean Promotion Specialist Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes