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lead veterinary technician resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Highly successful Veterinary Technician with significant expertise in anesthesia, surgery and patient care. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.

Skills
  • Veterinary office administration
  • Surgical procedures and support
  • Emergency and preventive care
  • Animal behavior observation
  • Diagnostic sampling
  • Lab operations
  • Catalase testing
  • Jugular intravenous catheterization
  • Closed-chest CPR
  • Cytocentesis
  • X-ray review
  • Patient Positioning
Work History
01/2021 to Current
Lead Veterinary Technician American Veterinary Group Mobile, AL,
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Answered owner animal health questions and advised on best care practices.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
  • Performed dental extractions with no periosteal elevation, no tooth resectioning and no bone resectioning.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Educated clients on post-surgical care and nutrition.
  • Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
08/2020 to 09/2021
Emergency Veterinary Technician Ethos Veterinary Health Llc Honolulu, HI,
  • Processed financial transactions for clients.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Trained and mentored other LVT staff.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Handle calls to address customer inquiries and concerns.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used Microsoft Word and other software tools to create documents and other communications.
05/2016 to 07/2020
Veterinary Technician Vca Antech, Inc. Mcknight, PA,
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Performed dental extractions with no periosteal elevation, no tooth resectioning and no bone resectioning.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Implanted subcutaneous identification microchips into animals.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Answered owner animal health questions and advised on best care practices.
05/2014 to 05/2016
Customer Service Representative Munich Re Amelia, OH,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Processed invoices each weeks and mailed documentation to clients.
  • Educated customers about billing, payment processing and support policies and procedures.
Education
Expected in to to
Associate of Applied Science: Veterinary Technology
Penn Foster College - Scottsdale, AZ
GPA:
Expected in to to
Associate of Applied Science: General Studies
Wallace State Community College - Hanceville - Hanceville, AL
GPA:
Expected in 05/2013 to to
High School Diploma:
Susan Moore High School - Blountsville, AL
GPA:

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Resume Overview

School Attended

  • Penn Foster College
  • Wallace State Community College - Hanceville
  • Susan Moore High School

Job Titles Held:

  • Lead Veterinary Technician
  • Emergency Veterinary Technician
  • Veterinary Technician
  • Customer Service Representative

Degrees

  • Associate of Applied Science
  • Associate of Applied Science
  • High School Diploma

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