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lead veterinary technician resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Energetic Lead Vet Technician with a proven history of building strong rapport with owners to provide seamless animal care and client service. Highly effective at anticipating and accommodating customer needs. Excellent at managing multiple tasks and working under pressure. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues with a friendly, punctual and enthusiastic team player approach.

Skills
  • Client Relationship Development
  • Compliance Management
  • Excellent verbal and written communication skills
  • Inventory Control
  • Adaptable
  • Self-motivated
  • Animal Care Specialist
  • Operations Management
  • Accurate data/keyboard skills
  • Contract Negotiations
  • Statistical Data
  • Financial Reporting
Work History
09/2020 to Current Lead Veterinary Technician Thrive Pet Healthcare | Forestdale, RI,
  • Greet clients and patients curbside and obtain medical histories and current concerns
  • Check patient medical records for past history and add new patient information as needed
  • Admit and discharge patients
  • Administer medications to patients
  • Log and process in-house labs
  • Document, process and log prescription refills in-house and call out pharmacies
  • Take vital signs, restrain and assist the Doctor/Registered Vet Technician during exams, treatments, surgery, x-rays and administer sedation during anesthesia procedures
  • Performed grooming services. Shave downs on cats with a lion cut, and baths for cats and dogs.
  • Launder all scrubs and towels for the clinic
  • Clean and disinfect exam areas, surgical equipment, dental equipment and kennels to prevent diseases and control odors
  • Clean and maintain clinic
  • Walk, feed and clean admitted patients on regular basis
  • Manage food Inventory. Stock, rotate, check expiration dates and process orders to two Manufacturers
  • Assist Receptionist during busy times and cover lunch breaks/time of need
  • Prep and stock clinic daily
07/2019 to 09/2020 Admissions Counselor Beth Israel Lahey Health | Lexington, MA,

I am the first point of contact for all strays, surrenders, dangerous and protective custody animals coming into the shelter. I am in charge of the front desk and responsible for answering a multi-line phone system while providing excellent customer service to the public. I process the animals and provide the 4 necessary vaccinations in order to move them to the kennels. This includes a temperature, height, weight, picture and scanning for a chip. I work with dangerous dogs on a daily basis and nurture those that are injured or sick. I'm also responsible for all microchip implants to the public. I sterilize and clean kennels, stock supplies, assist with euthanasia and treat all animals as if they were my own.

08/1998 to 02/2019 Director of Operations Luther Burbank Savings | Santa Rosa, CA,

Highly organized and motivated with over 20 years of experience in administrative support, HR, financial services and customer service. Developed leadership skills in fast paced environment with multi-tasking strengths over a management team of 7 and 45 hourly employees. Served as primary point of contact for and liaison between management, personnel, clients and vendors. Knowledgeable and adept to handle confidential matters and proprietary information.

Education
Expected in 07/2004 to to | Automotive Ownership/Management National Automobile Dealers Association, McLean, VA GPA:
Expected in to to | General Kansas State University, Manhattan, KS GPA:
Expected in 1994 to to High School Diploma | Topeka West High School, Topeka, KS GPA:
Accomplishments
  • Supervised team of 45 staff members.
  • Supervised staff of 7 Management team members.
  • Worked directly with Service and Parts Managers, Warranty Administrators and the Service Advisors in all aspects of the largest recall on US soil of 37 million vehicles regarding the Takata airbag inflators.
  • Recipient of prestigious Honda President's Award
  • Recipient of Honda Express Service Elite Status 6 years in a row- awarded to the dealers with the strongest dedication to the Express Service Program. Only 96 out of 1044 Honda Automobile Dealers have achieved this award.
  • Recipient of Top 50 in the Country for Parts and Service 2017
  • Acted as liaison between Attorney and American Honda to help construct and compile legal documents for all the shareholders of the corporation for American Honda Motor Co.
  • Implemented a replicated & organized tool layout for all the express technicians for a more controlled and efficient environment
Additional Information

Long time supporter and volunteer of the KCSL

Long time supporter, volunteer and contributor of the Helping Hands Humane Society

Long time supporter and contributor to MD Anderson through the Megan McBride Franz Research Endowment Fund

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Resume Overview

School Attended

  • National Automobile Dealers Association
  • Kansas State University
  • Topeka West High School

Job Titles Held:

  • Lead Veterinary Technician
  • Admissions Counselor
  • Director of Operations

Degrees

  • High School Diploma

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