I have upwards of five years of customer service experience in different settings. All of which have been frontline customer service dealing directly with the general public. I have grown within these customer service roles and obtained a leadership role at a rather young age at my most recent and current position. The knowledge and experience I have attained collectively from each of my positions has shaped me into an exceptional fit for any role going forward.
A dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee with organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Strategic sales
POS system expertise
Accurate cash-handling
Sales transaction processing
Client relationship management
Customer care
Tactful conflict resolution
Mentoring and training
Leadership
Time management
Working collaboratively
Operating Computers/Laptops
Typing quickly and accurately
Education and Training
William Chrisman High SchoolIndependence, MoExpected in 05/2019 – –High School Diploma: - GPA:
Experience
Department Of Defense - Lead Store Associate Raleigh, NC, 06/2020 - Current
Processed payments and returned accurately receipts, cash, coin and cards to customers.
Checked store shelves and restocked products from inventory in back room.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Monitored performance of sales team and implemented improved methods to close gaps.
Received shipments, signed off on packages and documented incoming items in computer system.
Trained and developed new team members to improve product knowledge and selling abilities.
Researched items at other locations to find products requested by shoppers.
Cross-trained on different positions to best support team during peak periods.
Assisted with training, development and mentoring of sales employees.
Delegated tasks to maintain efficient workflow.
Managed cash register operations using POS system and processed sales and returns.
Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and counting safe for accuracy.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Kept areas clean, neat and inspection-ready to comply with product guidelines.
Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
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