(555) 432-1000,
, , 100 Montgomery St. 10th Floor
  • I have upwards of five years of customer service experience in different settings. All of which have been frontline customer service dealing directly with the general public. I have grown within these customer service roles and obtained a leadership role at a rather young age at my most recent and current position. The knowledge and experience I have attained collectively from each of my positions has shaped me into an exceptional fit for any role going forward.
  • A dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
  • Organized and motivated employee with organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
  • Strategic sales
  • POS system expertise
  • Accurate cash-handling
  • Sales transaction processing
  • Client relationship management
  • Customer care
  • Tactful conflict resolution
  • Mentoring and training
  • Leadership
  • Time management
  • Working collaboratively
  • Operating Computers/Laptops
  • Typing quickly and accurately
Education and Training
William Chrisman High School Independence, Mo Expected in 05/2019 High School Diploma : - GPA :
Department Of Defense - Lead Store Associate
Raleigh, NC, 06/2020 - Current
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Researched items at other locations to find products requested by shoppers.
  • Cross-trained on different positions to best support team during peak periods.
  • Assisted with training, development and mentoring of sales employees.
  • Delegated tasks to maintain efficient workflow.
  • Managed cash register operations using POS system and processed sales and returns.
  • Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and counting safe for accuracy.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
Home Depot - Retail Sales Associate
Fayetteville, GA, 10/2018 - 06/2020
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Worked with off-site locations to find desired items for customers.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
Mhc Equity Lifestyle Properties - Hostess
Beaufort, NC, 05/2018 - 09/2018
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
Arby's, Llc - Crew Member/Cashier
Pittsburgh, PA, 01/2017 - 08/2017
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Answered customer questions and took orders.
  • Totaled bills, accepted payments and returned change.
  • Maintained order of customer and crew member work areas.

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School Attended

  • William Chrisman High School

Job Titles Held:

  • Lead Store Associate
  • Retail Sales Associate
  • Hostess
  • Crew Member/Cashier


  • High School Diploma

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