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lead registered dental assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any office. Excited to begin new challenge with successful team. Hardworking and reliable, with strong ability in origination skills and work ethic. Offering multiple skills, and knowledge. Highly organized, proactive and punctual with team-oriented mentality. Skilled Dental Assistant with 15 years of experience and success providing chair-side assistance to dental hygienists and dentists in fast-paced dental offices. Accurate when preparing equipment and materials for treatment, taking radiographs, and educating patients. Clear communicator driven to produce ideal patient outcomes.

Skills
  • Infection control proficiency
  • Strong manual dexterity
  • Dental office administration
  • Dental radiography
  • Oral surgery
  • Dental staff assistance
  • Treatment room cleanup
  • Equipment sterilization
  • Team collaboration
  • Electronic Charting
  • Patient relations
  • Proficient in Dentrix and Eaglesoft
  • Data confidentiality measures
  • Full Mouth Radiographs
  • Self-Motivated
Work History
Lead Registered Dental Assistant, 08/2021 to 12/2021
Comprehensive Community Health CentersLos Angeles, CA,
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, casts and impressions.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Used Eaglesoft to document and maintain patient information and health background.
Owner/Operator, 11/2010 to 11/2019
Lineage LogisticsNorth Charleston, SC,
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Trained and motivated employees to perform daily business functions.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Devised processes to boost long-term business success and increase profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Optimized team hiring, training and performance.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Lead Registered Dental Assistant, 06/1999 to 11/2010
Comprehensive Community Health CentersNorth Hollywood, CA,
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, casts and impressions.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Used Dentrix to document and maintain patient information and health background.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Customer Service Representative, 10/1989 to 11/2001
Jet Aviation UsIL, State,
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Effective liaison between customers and internal departments.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and clients.
  • Created and maintained detailed database to develop promotional sales.
Education
Associate of Science: Computer Science And Programming, Expected in 05/1991 to ASU BEEBE - Beebe, AR,
GPA:
Certifications
  • RDA - Registered Dental Assistant
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Resume Overview

School Attended

  • ASU BEEBE

Job Titles Held:

  • Lead Registered Dental Assistant
  • Owner/Operator
  • Lead Registered Dental Assistant
  • Customer Service Representative

Degrees

  • Associate of Science

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