Lead Professional House Cleaner resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Professional House Cleaner knowledgeable about cleaning all areas of homes. Plans and completes jobs under tight deadlines. Adept at working alone or as part of a team to complete cleaning projects with a quality-driven approach. Proficient in handling chemicals, using equipment safely and maintaining high customer service. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Skills
Verbal and written communication skills
Quality control guidelines
Cleaning techniques
Customer service
Organization
Process improvement
Team management
Problem resolution
Communications
Supervision
Flexible schedule and availability
Patient care
Title Processing
Documentation Review
Filing
Sorting
Temporary Tags
Business operations
Work History
11/2015 to 07/2020Lead Professional House CleanerMarsden Holding Llc | Clarksburg, WV,
Offered deep cleaning expertise to clients in need of extra support for all areas.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Cleaned over 5 or more locations every day with consistently high customer satisfaction ratings.
Established and maintained clean and comfortable environments in homes and buildings by vacuuming, cleaning windows and dusting.
Accepted accountability for all assigned building keys, master keys and access cards.
01/2008 to 01/2010Professional CaregiverPhoenix Home Care | Waynesville, NC,
Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
Kept close eye on behavior and emotional responses of clients, consulting with family and Hospice to address concerns and protect each person from any harm.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Provided mobility assistance such as walking and regular exercising.
Developed rapport to create safe and trusting environment for care.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
08/1989 to 12/2003Owner/Salesperson/Title ClerkCountry Meadows Retirement Communities | Easton, PA,
Maintained up-to-date administrative records to monitor operational conditions.
Managed 5+employees by supervising daily tasks.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales.
Received and processed paperwork for titles, new license plates and renewals.
Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
Entered title and vehicle information into database.
03/1988 to 04/1989ReceptionistDepartment Of Defense | City, STATE,
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered incoming calls daily to resolve issues and schedule appointments.
Received and routed business correspondence to correct departments and staff members.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Operated multi-line telephone system to independently handle over 100 calls each day.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Expected in Associate of Arts | Administrative HealthcareUniversity of Phoenix, Tempe, AZGPA:
Expected in High School Diploma | Northern High School, Owings, MDGPA:
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