Lead Patient Service Representative Resume Example Utica Park Clinic Urgent Care

LEAD PATIENT SERVICE REPRESENTATIVE

Summary

I was responsible for shifting into a managerial position during a time of transition and leading our team to be successful. This position taught me how to lead and manage a team as well as how to time manage and work in a fast-paced environment. Organization and attention to detail were essential. I am a creative, hardworking and detail-oriented person who is committed to working with a team to provide the best work environment possible. I strive to provide strong and distinct solutions to tackle any needs. This job taught me to have superior customer service skills along with having a friendly demeanor is very important. This job also inlcuded being a great team player, multitasking, prioritizing workload, and having great communication skills.

Experience

06/2016 - 05/2020Lead Patient Service RepresentativeUtica Park Clinic Urgent Care | Tulsa, OK

Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrate effective verbal and written communication.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Improved operations by working with team members and customers to find workable solutions.
Performed routine office tasks, including copying, answering telephones, file management and data entry.
Reviewed production orders, delivery dates and inventory levels to determine product availability.
Maintained patient accounts by obtaining, recording and updating personal, financial and insurance information into EPIC.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Organized and managed medical supply inventory to foster continuous availability of required items.
Oversaw disputes resolution and reconciliation between staff.
This position taught me how to lead and manage a team as well as how to time manage and work in a fast paced environment.

06/2015 - 05/2020Radiology TechnologistUtica Park Clinic Urgent Care | Tulsa, OK

Positioned equipment using clinical judgment to capture quality images.
Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
Fostered relationships with patients to minimize patient anxiety and distress, and enhance cooperation.
Positioned patients and x-ray, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture diagnostic images, including x-ray,
Demonstrated self-reliance by meeting and exceeding workflow needs.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
IV placement.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assisted physicians by preparing patients for procedures, including EKGs and phlebotomy.
Recorded vital signs and medical history for patients.
Assisted with technical treatments and entered information within patient records and charts.
Performed routine tests such as urine dip stick, strep, flu and vision tests.
Monitored patient stability by checking vital signs and weight.

01/2012 - 01/2015RADIOLOGY TECHNOLOGIST, Radiology TechnologistTulsa Orthopedic Center | Tulsa, OK

My responsibilities included excellent relationships with patients, the direction of all radiology services, educated patience about procedures during the x-ray, monitored and ensured all safety measures and regulations were followed.
This position also included documenting and maintaining records related to patients conditions.
This position taught me how to communicate effectively with administrators, physicians, and patients as well as, maintaining a neat and orderly work environment. I organized and prioritized work during heavy workload situations to expedite patient care.
Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
Reviewed diagnostic images' quality and filed diagnostic images in appropriate patient records.
Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
Positioned the patient and xray equipment using clinical judgment to capture quality images.

08/2008 - 05/2010KINDERGARTEN TEACHERS AIDJenks East Elementary | Tulsa, OK

As a Kindergarten Teachers Aid, my responsibilities included working with the teacher to help students succeed in the classroom environment.
It was my job to help students on an individual basis, enforce classroom rules, set up materials, and assist the teacher in any way she needed.
It is important to have a personable and outgoing personality for a great relationship with both the parents and the kids.
This job created lasting relationships as well as provided me with accountability and punctuality.

Education and Training

2009Associates Degree
TULSA COMMUNITY COLLEGE

08/2012Associate of Science: Radiologic Technology
Tulsa Technology Center - Lemley | Tulsa, OK

Resume Overview

Companies Worked For:

Utica Park Clinic Urgent Care
Tulsa Orthopedic Center
Jenks East Elementary

School Attended

TULSA COMMUNITY COLLEGE
Tulsa Technology Center - Lemley

Job Titles Held:

Lead Patient Service Representative
Radiology Technologist
RADIOLOGY TECHNOLOGIST, Radiology Technologist
KINDERGARTEN TEACHERS AID

Degrees

2009 Associates Degree
08/2012 Associate of Science : Radiologic Technology

Lead Patient Service Representative Resume Example

Resume Score: 80%

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