lead patient service representative resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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I was responsible for shifting into a managerial position during a time of transition and leading our team to be successful. This position taught me how to lead and manage a team as well as how to time manage and work in a fast-paced environment. Organization and attention to detail were essential. I am a creative, hardworking and detail-oriented person who is committed to working with a team to provide the best work environment possible. I strive to provide strong and distinct solutions to tackle any needs. This job taught me to have superior customer service skills along with having a friendly demeanor is very important. This job also inlcuded being a great team player, multitasking, prioritizing workload, and having great communication skills.

Lead Patient Service Representative, 06/2016 to 05/2020
New York UniversityNew York, NY,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrate effective verbal and written communication.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed routine office tasks, including copying, answering telephones, file management and data entry.
  • Reviewed production orders, delivery dates and inventory levels to determine product availability.
  • Maintained patient accounts by obtaining, recording and updating personal, financial and insurance information into EPIC.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Oversaw disputes resolution and reconciliation between staff.
  • This position taught me how to lead and manage a team as well as how to time manage and work in a fast paced environment.
Radiology Technologist, 06/2015 to 05/2020
Novant HealthConcord, NC,
  • Positioned equipment using clinical judgment to capture quality images.
  • Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
  • Fostered relationships with patients to minimize patient anxiety and distress, and enhance cooperation.
  • Positioned patients and x-ray, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
  • Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture diagnostic images, including x-ray,
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • IV placement.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted physicians by preparing patients for procedures, including EKGs and phlebotomy.
  • Recorded vital signs and medical history for patients.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Performed routine tests such as urine dip stick, strep, flu and vision tests.
  • Monitored patient stability by checking vital signs and weight.
RADIOLOGY TECHNOLOGIST, Radiology Technologist, 12/2011 to 12/2014
Tulsa Orthopedic CenterCity, STATE,
  • My responsibilities included excellent relationships with patients, the direction of all radiology services, educated patience about procedures during the x-ray, monitored and ensured all safety measures and regulations were followed.
  • This position also included documenting and maintaining records related to patients conditions.
  • This position taught me how to communicate effectively with administrators, physicians, and patients as well as, maintaining a neat and orderly work environment. I organized and prioritized work during heavy workload situations to expedite patient care.
  • Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
  • Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
  • Reviewed diagnostic images' quality and filed diagnostic images in appropriate patient records.
  • Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
  • Positioned the patient and xray equipment using clinical judgment to capture quality images.
Jenks East ElementaryCity, STATE,
  • As a Kindergarten Teachers Aid, my responsibilities included working with the teacher to help students succeed in the classroom environment.
  • It was my job to help students on an individual basis, enforce classroom rules, set up materials, and assist the teacher in any way she needed.
  • It is important to have a personable and outgoing personality for a great relationship with both the parents and the kids.
  • This job created lasting relationships as well as provided me with accountability and punctuality.
Education and Training
Associates Degree: , Expected in 2009 to TULSA COMMUNITY COLLEGE - ,
Associate of Science: Radiologic Technology, Expected in 08/2012 to Tulsa Technology Center - Lemley - Tulsa, OK

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Resume Overview

School Attended

  • Tulsa Technology Center - Lemley

Job Titles Held:

  • Lead Patient Service Representative
  • Radiology Technologist
  • RADIOLOGY TECHNOLOGIST, Radiology Technologist


  • Associates Degree
  • Associate of Science

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