lead patient service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 41 years of relevant work experience to your team. Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Helpful Patient Service Representative . Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of customer service and commitment to patient happiness. Dependable Lead Patient Service Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Reliable employee seeking Health Care Manager position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Health Care Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in health care industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Care Management position. Ready to help team achieve company goals.

  • Insurance verifying
  • Patient greeting
  • Chart pulling
  • ICD-10 coding understanding
  • System updates
  • Interpreting physician orders
  • Document filing
  • Payment collection
  • Directing callers
  • Medical insurance
  • Appointment Scheduling
  • Planning and Coordination
  • Written Communication
  • All Scripts Software Proficiency
  • Good Telephone Etiquette
  • Analytical and Critical Thinking
  • Google Workspace
Work History
Lead Patient Service Representative, 11/2020 - Current
Austin Radiological Association Round Rock, TX,
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Used All Scripts to schedule appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Recommended service improvements to minimize recurring patient issues and complaints.
Registered Medical Assistant, 06/2015 - 11/2020
Southern Health Partners Lebanon, KY,
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Ordered and prepared reagents and supplies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Tested and recorded blood glucose levels.
  • Obtained client medical history, medication information, symptoms and allergies.
Head Clerk, 06/1981 - 06/2015
City Of Boston, Ma Boston, MA,
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Produced high-quality communications for internal and external use.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Received and routed business correspondence to correct departments and staff members.
  • Interacted with customers by phone, email or in-person to provide information.
  • Reviewed order data to verify transactions and shipping dates.
  • Supported financial operations by managing tax drawers and researching variances.
  • Strategically distributed administrative tasks amongst clerical staff and provided guidance to promote performance.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to database.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Recognized issues prior to escalation and applied appropriate techniques for effective resolution.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Bachelor of Science: Healthcare Management, Expected in 02/2022
University of Phoenix - Arizona,
Status -
  • Member of The National Society of Leadership and Success
  • Professional development completed in Cultural Diversity, Critical Thinking, Communication Skills for Health Care Professionals, Psychology of Health, Financial Matters for Health Care Professionals, Business Communication for Health Care Managers, Human Resources in Health Care, Organizational Behavior, Project Management for Health Care Professionals, Health Care Ethics and Social Responsibility, Technology and Systems Approach for Health Care Managers, Data Analytics, Regulatory and Compliance within the Health Care industry, Marketing, Finance, and Strategic Decision Making for Health Care Managers.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Lead Patient Service Representative
  • Registered Medical Assistant
  • Head Clerk


  • Bachelor of Science

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