LiveCareer-Resume

lead patient service representative resume example with 20+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Patient Service Representative with outstanding knowledge of [Type] treatment and [Area of expertise]. Successful at coordinating between patients and professionals and comprehensive patient education. Committed to organization and efficiency. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in [Software]. Supportive Patient Service Representative with [Number] years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education. Efficient Patient Service Representative with [Number] years of experience working in [Type of office]. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process. Competent medical administrative professional offering [Number] years of experience working with patients. Successful at helping office patients and callers, updating charts and handling bookkeeping needs. Conversational skills in [Language]. Efficient and attentive Patient Service Coordinator capable of pulling charts, processing payments and managing procedure schedules. Ready to bring strong communication, organizational and multitasking abilities to a challenging new role in a fast-paced environment. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Soft skill] and [Soft skill]. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. [Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Action] and [Action]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity. [Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives. Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task]. Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

Skills
  • Patient interviewing skills
  • Routing lab results
  • Bookkeeping support
  • Medical filing
  • Recording histories
  • Appointment confirmation
  • Medical billing
  • Fluent in [Language]
  • [CRM software] expert
  • Sterilization procedures
  • Office administration
  • Scheduling appointments
  • [Disease] expert
  • Typing [Number] WPM
  • Customer service
  • MS Office
  • Supervision
  • Operational improvement
  • Administrative support
  • Business operations
  • Communications
  • Team building
  • Project organization
  • Planning and coordination
  • Security systems
  • First Aid/CPR
  • Problem resolution
  • Organization
  • Invoice generation
  • Process improvement
  • Relationship development
  • CCTV
  • Team management
  • Insurance billing
  • Inventory management
Experience
06/2007 to Current Lead Patient Service Representative University Of Pennsylvania Health System | West Chester, PA,
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Scheduled patient appointment and procedures with [Software].
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked daily doctor schedules and verified insurance.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Answered patient questions and fielded complaints.
  • Documented and managed patient information using [Software].
  • Referred patients to appropriate professionals and services.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Improved operations by working with team members and customers to find workable solutions.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Handled all delegated tasks, including [Task] and [Task].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Delivered [Product or Service] to customer locations.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Collaborated with others to discuss new [Type] opportunities.
  • Provided consultations for patients about rights and services.
06/2003 to 06/2007 Patient Service Representative II Altamed | Pico Rivera, CA,
  • Scheduled patient appointment and procedures with [Software].
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Checked daily doctor schedules and verified insurance.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Referred patients to appropriate professionals and services.
  • Documented and managed patient information using [Software].
  • Answered patient questions and fielded complaints.
  • Provided consultations for patients about rights and services.
  • Created agendas and communication materials for team meetings.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Delivered [Product or Service] to customer locations.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Handled all delegated tasks, including [Task] and [Task].
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new [Type] opportunities.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
06/2000 to 06/2007 Patient Service Representative I Children's Memorial Hospital | Evanston, IL,
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Scheduled patient appointment and procedures with [Software].
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked daily doctor schedules and verified insurance.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Answered patient questions and fielded complaints.
  • Documented and managed patient information using [Software].
  • Referred patients to appropriate professionals and services.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Provided consultations for patients about rights and services.
  • Improved operations by working with team members and customers to find workable solutions.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Handled all delegated tasks, including [Task] and [Task].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Delivered [Product or Service] to customer locations.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Collaborated with others to discuss new [Type] opportunities.
Education and Training
Expected in to to GED | _______, ______, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • _______

Job Titles Held:

  • Lead Patient Service Representative
  • Patient Service Representative II
  • Patient Service Representative I

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: