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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Documenting and Recording Information
  • Complaint Investigation
  • Calm and Effective Under Pressure
  • Organized and Efficient
  • Administrative and Office Support
  • Resolving Problems
  • Explaining Policy and Procedures
  • Quality Standards and Protocols
  • Registration and Scheduling
  • Health Information Access Management
  • Time Management and Prioritization
  • Bilingual Spanish and English
Education
Essex County College Newark, NJ Expected in Associate of Science : Accounting - GPA :
Essex County Vocational Technical School Newark, NJ, Expected in 07/2014 High School Diploma : - GPA :
Work History
University Of Pennsylvania Health System - Lead Patient Service Representative
North Brunswick, NJ, 07/2021 - Current
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed daily care slips for doctors.
  • Explained plans for treatment and payment options.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
Riverside Medical Center - Patient Service Representative
Dobbs Ferry, NY, 05/2017 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Generated monthly statements to check outstanding balances.
  • Explained plans for treatment and payment options.
  • Educated patients on medicine and at-home healthcare tools.
  • Balanced deposits and credit card payments each day.
  • Reviewed daily care slips for doctors.
  • Used [Software] to schedule appointments.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Fielded phone calls from clients when provider was unavailable and provided informative answers to questions.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Attended to office operations and required paperwork.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Wildor Restaurant Group - Certified Patient Access Representative
Oxford, NC, 03/2015 - 04/2017
  • Followed document protocols to safeguard confidentiality of patient records.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Taught patients and families to use at-home medical equipment.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Facilitated communication between patients and various departments and staff.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Improved operations through consistent hard work and dedication.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
McDonald's - Crew Member
City, STATE, 09/2013 - 04/2015
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas as needed.
  • Supported great dining and meal experiences for guests.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Languages
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Essex County College
  • Essex County Vocational Technical School

Job Titles Held:

  • Lead Patient Service Representative
  • Patient Service Representative
  • Certified Patient Access Representative
  • Crew Member

Degrees

  • Associate of Science
  • High School Diploma

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