Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Documenting and Recording Information
Complaint Investigation
Calm and Effective Under Pressure
Organized and Efficient
Administrative and Office Support
Resolving Problems
Explaining Policy and Procedures
Quality Standards and Protocols
Registration and Scheduling
Health Information Access Management
Time Management and Prioritization
Bilingual Spanish and English
Education
Essex County CollegeNewark, NJExpected in – –Associate of Science:Accounting - GPA:
Essex County Vocational Technical SchoolNewark, NJ, Expected in 07/2014 – –High School Diploma: - GPA:
Work History
University Of Pennsylvania Health System - Lead Patient Service Representative North Brunswick, NJ, 07/2021 - Current
Reviewed and corrected claim errors to facilitate smooth processing.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Reviewed daily care slips for doctors.
Explained plans for treatment and payment options.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Facilitated communication between patients and various departments and staff.
Organized patient records and database to facilitate information storage and retrieval.
Recommended service improvements to minimize recurring patient issues and complaints.
Kept current with literature and felid advancements to advocate to and for patients.
Helped address client complaints through timely corrective actions and appropriate referrals.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Riverside Medical Center - Patient Service Representative Dobbs Ferry, NY, 05/2017 - Current
Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Reviewed and corrected claim errors to facilitate smooth processing.
Compiled and reviewed medical charts.
Generated monthly statements to check outstanding balances.
Explained plans for treatment and payment options.
Educated patients on medicine and at-home healthcare tools.
Balanced deposits and credit card payments each day.
Reviewed daily care slips for doctors.
Used [Software] to schedule appointments.
Kept current with literature and felid advancements to advocate to and for patients.
Recommended service improvements to minimize recurring patient issues and complaints.
Helped address client complaints through timely corrective actions and appropriate referrals.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Organized patient records and database to facilitate information storage and retrieval.
Followed document protocols to safeguard confidentiality of patient records.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Facilitated communication between patients and various departments and staff.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Fielded phone calls from clients when provider was unavailable and provided informative answers to questions.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Attended to office operations and required paperwork.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Followed document protocols to safeguard confidentiality of patient records.
Kept current with literature and felid advancements to advocate to and for patients.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Taught patients and families to use at-home medical equipment.
Organized patient records and database to facilitate information storage and retrieval.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Recommended service improvements to minimize recurring patient issues and complaints.
Helped address client complaints through timely corrective actions and appropriate referrals.
Facilitated communication between patients and various departments and staff.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Identified issues, analyzed information and provided solutions to problems.
Developed and maintained courteous and effective working relationships.
Improved operations through consistent hard work and dedication.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
McDonald's - Crew Member City, STATE, 09/2013 - 04/2015
Assisted other team members to achieve goals.
Provided excellent customer service by greeting customers and meeting quality expectations.
Took orders, prepared meals and collected payments.
Became familiar with products to answer questions and make suggestions.
Worked well with teammates and accepted coaching from management team.
Worked front counter, drive-thru and other areas as needed.
Supported great dining and meal experiences for guests.
Prepared products following restaurant, health, and safety standards and procedures.
Kept food preparation area, equipment and utensils clean and sanitary.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
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