Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

· Enthusiastic Team Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clinic preferences and work flow. Service-oriented Patient Service Representative with distinguished knowledge of primary care medical processes and associated procedures and tests. Adept at scheduling and excellent understanding of the Epic system. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

  • Customer Service
  • Teamwork
  • Communication skills
  • Mentoring
  • Creative Problem Solving
  • Planning and Project Organization
  • Quality Assurance
  • Relationship Development and Team building
  • Bilingual, Fluent in Armenian
Work History
09/2019 to 08/2020
Lead Patient Service Representative New York University Brooklyn, NY,
  • Developed team communications and information
  • Managed quality assurance program, including on-site evaluations
  • Accessing Medical records and chart pulling
  • Insurance verifying
  • Assists with new hire training, providing employees with technical assistance , training new implemented processes and encouraging creative work environments
  • Providing employees with resources, materials and appropriate methods to complete daily tasks
  • Distributing and keeping track of assignments
  • Managed over 80 patient calls per day
  • Solving issues communicated from clinics
  • Handle patient complaint calls to address inquiries and concerns
  • Responsible for delegating and distributing assignment
  • Triaging patient phone calls to assist with their medical need and escalating phone call appropriately in emergency situations
  • Knowledgeable of medical terminology, strong organization skills and understanding of third party billing
  • Understanding patient needs and appropriately assisting or directing patients
12/2018 to 09/2019
Patient Access Service Representative Cleveland Clinic Coral Springs, FL,
  • Receives and triages patient phone calls
  • Used Epic to schedule patient appointments for outpatient services
  • Register patient and verify demographics and verify Patient’s insurance
  • Managed over 80 patient calls per day
  • Comply with department objectives and policies
  • Processes referrals while following regulations of multiple treatment areas
  • Recording and directing patients to appropriate providers during emergency situations
  • Assisting patients to understand needs and provide appropriate service
10/2017 to 12/2018
Bank Teller Monarch Casino Black Hawk Reno, NV,
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Operated variety of banking equipment, including ATMS and other card swiping devices
  • Collaborated closely with bank managers and senior staff to ensure smooth running of branch
  • Ensured legality of all documents and transactions
  • Managed daily ATM audits
  • Greeting and assisting over 50 customers per day
  • Performed light clerical duties in form of faxing, scanning and computing
  • Provided customer records on demand, including account statements and copies of checks
  • Turned in excess cash to maintain drawer security
  • Prepared, verified and deposited money orders and cashier’s checks
  • Logged cashier's checks and other transactions to maintain accuracy of account records
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Audited fellow teller currency to contribute to dual-control procedures
  • Placed orders for customer checks and verified starting numbers
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
12/2016 to 12/2017
Banquet Cook Aimbridge Hospitality Sunnyvale, CA,
  • Responsible for preparing quality food within timely matter
  • Creating menu ideas and displays for hotel events and banquets
  • Maintained positivity and friendly attitude while providing guest service
  • Practiced safe work habits at all times to avoid possible injury to self or other employees
  • Ordered food and supplies used to prepare meals for events hosting over 400 people
  • Learned all menu items produced by assigned station to achieve proper quantities within designated timeframe
  • Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently
  • Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties
  • Verified proper portion sizes and consistently attained high food quality standards
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity
  • Coordinated kitchen stations with managers to cut down on customer wait time
08/2020 to Current
Patient Access Supervisor Children's National Medical Center Fairfax, VA,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Maintained payroll information by calculating, collecting and entering data.
Expected in 2016
Associate of Arts: Culinary Arts
Le Cordon Bleu - Cambridge, MA,
Expected in 05/2013
High School Diploma:
Shrewsbury Sr High School - Shrewsbury, MA

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School Attended

  • Le Cordon Bleu
  • Shrewsbury Sr High School

Job Titles Held:

  • Lead Patient Service Representative
  • Patient Access Service Representative
  • Bank Teller
  • Banquet Cook
  • Patient Access Supervisor


  • Associate of Arts
  • High School Diploma

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