· Enthusiastic Team Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clinic preferences and work flow. Service-oriented Patient Service Representative with distinguished knowledge of primary care medical processes and associated procedures and tests. Adept at scheduling and excellent understanding of the Epic system. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Skills
Customer Service
Teamwork
Communication skills
Mentoring
Creative Problem Solving
Planning and Project Organization
Quality Assurance
Relationship Development and Team building
Bilingual, Fluent in Armenian
Work History
09/2019 to 08/2020
Lead Patient Service RepresentativeNew York University – Brooklyn, NY,
Developed team communications and information
Managed quality assurance program, including on-site evaluations
Accessing Medical records and chart pulling
Insurance verifying
Assists with new hire training, providing employees with technical assistance , training new implemented processes and encouraging creative work environments
Providing employees with resources, materials and appropriate methods to complete daily tasks
Distributing and keeping track of assignments
Managed over 80 patient calls per day
Solving issues communicated from clinics
Handle patient complaint calls to address inquiries and concerns
Responsible for delegating and distributing assignment
Triaging patient phone calls to assist with their medical need and escalating phone call appropriately in emergency situations
Knowledgeable of medical terminology, strong organization skills and understanding of third party billing
Understanding patient needs and appropriately assisting or directing patients
12/2018 to 09/2019
Patient Access Service RepresentativeCleveland Clinic – Coral Springs, FL,
Receives and triages patient phone calls
Used Epic to schedule patient appointments for outpatient services
Register patient and verify demographics and verify Patient’s insurance
Managed over 80 patient calls per day
Comply with department objectives and policies
Processes referrals while following regulations of multiple treatment areas
Recording and directing patients to appropriate providers during emergency situations
Assisting patients to understand needs and provide appropriate service
10/2017 to 12/2018
Bank TellerMonarch Casino Black Hawk – Reno, NV,
Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Operated variety of banking equipment, including ATMS and other card swiping devices
Collaborated closely with bank managers and senior staff to ensure smooth running of branch
Ensured legality of all documents and transactions
Managed daily ATM audits
Greeting and assisting over 50 customers per day
Performed light clerical duties in form of faxing, scanning and computing
Provided customer records on demand, including account statements and copies of checks
Turned in excess cash to maintain drawer security
Prepared, verified and deposited money orders and cashier’s checks
Logged cashier's checks and other transactions to maintain accuracy of account records
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
Audited fellow teller currency to contribute to dual-control procedures
Placed orders for customer checks and verified starting numbers
Checked amount details and fraud markers for transaction papers such as checks and money orders
12/2016 to 12/2017
Banquet CookAimbridge Hospitality – Sunnyvale, CA,
Responsible for preparing quality food within timely matter
Creating menu ideas and displays for hotel events and banquets
Maintained positivity and friendly attitude while providing guest service
Practiced safe work habits at all times to avoid possible injury to self or other employees
Ordered food and supplies used to prepare meals for events hosting over 400 people
Learned all menu items produced by assigned station to achieve proper quantities within designated timeframe
Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently
Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety
Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties
Verified proper portion sizes and consistently attained high food quality standards
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation
Maintained high food quality standards by checking delivery contents to verify product quality and quantity
Coordinated kitchen stations with managers to cut down on customer wait time
08/2020 to Current
Patient Access SupervisorChildren's National Medical Center – Fairfax, VA,
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Maintained payroll information by calculating, collecting and entering data.
Education
Expected in 2016
Associate of Arts: Culinary Arts Le Cordon Bleu - Cambridge, MA, GPA:
Expected in 05/2013
High School Diploma: Shrewsbury Sr High School - Shrewsbury, MA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
