lead patient access representative resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Service-oriented Patient Service Coordinator with distinguished knowledge of medical front office management. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Strategic decision-making
  • Clerical writing
  • Typing 35 wpm
  • Team oversight
  • Medical Records Management
  • Complaint resolution
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Computer proficient
  • Exceptional customer service
Work History
Research Data Coordinator, 07/2021 - Current
Baylor Scott & White Health Grapevine, TX,
  • Strictly adhered to all appropriate privacy legislation involving participants' personal information.
  • Attend approved off-site meetings and conferences.
  • To assist in the development of and help maintain an organizational system to coordinate research meetings and research deadlines and inform department staff, as needed..
  • Assist in coordinating and send outgoing material and correspondence to institutional, state, and/or federal agencies.
  • Maintain a system for controlling paper flow for protocols and related grants, to include setting up and maintaining reference file system.
  • Assist in the coordination and preparation of a monthly update for protocol review.
  • Communicate with appropriate individual(s) regarding upcoming deadlines, meetings, etc.
  • Understand and adhere to the policies and procedures related to conduct of clinical trials as delineated in the department training manual and presented at weekly training meetings.
Lead Patient Access Representative, 05/2019 - 02/2022
Amita Health Pell City, AL,
  • Balanced deposits and credit card payments each day
  • Took co-payments and compiled daily financial records
  • Compiled and reviewed medical charts
  • Used Clinical View to schedule appointments
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Assisted patients in filling out check-in and payment paperwork
  • Routinely collaborated with department managers to correct problems and improve services
  • Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each patient
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Oversaw front office Interns and trained them on policies and procedures
  • Worked continuously in Microsoft office
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
Patient Services Coordinator, 03/2020 - 06/2021
Encompass Health Pocatello, ID,
  • Used Epic to maintain electronic patient files, successfully maintaining over 48 patient files.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Answered telephone calls
  • Informatics Group (Monthy PSC Training )
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Correctional Officer, 12/2015 - 03/2019
County Of Gwinnett Lawrenceville, GA,
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Maintained custody and control of 208 inmates housed in dorm style security unit.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Intern, 06/2014 - 08/2014
Interconnect Wiring Fort Worth, TX,
  • Handled client correspondence and tracked records to foster office efficiency.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Hospice Clerk, 07/2012 - 06/2014
Home Healthcare Of Huntsville City, STATE,
  • Worked with Social Workers, Certified Nursing Assistants, Billing, and Nurses to resolve patients problems, improve operations and provide exceptional customer service
  • Converted community contacts into potential clients through networking, consistency and credibility
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Represented company at public service events and client registration
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Received incoming calls and messages and addressed or triaged phone requests of up to 50 patient calls a day
  • Handled receipt processing for book, audio-visual and computer software inventories
  • Gathered information from clients regarding associated medical providers
  • Accurately pulled patient records for upcoming appointments and procedures
  • Filled in for Certified Nursing Assistants as caregiver
  • Oversaw and digitally entered Certified Nursing Assistants time sheets for payroll
  • Became proficient in Microsoft office programs
  • Administered prescribed drugs to high-volume patient caseload.
Bachelor of Arts: Criminal Justice, Expected in 12/2021
Sam Houston State University - Huntsville, TX
Status -
High School Diploma: , Expected in 06/2010
Manvel High School - Manvel, TX,
Status -
  • CPR certified through American Heart Association

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Resume Overview

School Attended

  • Sam Houston State University
  • Manvel High School

Job Titles Held:

  • Research Data Coordinator
  • Lead Patient Access Representative
  • Patient Services Coordinator
  • Correctional Officer
  • Intern
  • Hospice Clerk


  • Bachelor of Arts
  • High School Diploma

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