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lead patient access representative resume example with 17+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Knowledge of Community Services and Programs
  • Database Search and Data Entry Skills
  • Explaining Policy and Procedures
  • Organized and Efficient
Work History
12/09 to Current Lead Patient Access Representative Amita Health | Dripping Springs, TX,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Facilitated communication between patients and various departments and staff.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
09/2006 to 12/2009 Patient Access Representative Mass Eye And Ear | Boston, MA,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
06/04 to 05/06 Administrative Representative Enterprise Rent-A-Car | New Haven, CT,

-Supervisor at call center

-responsible to secure incoming and outgoing electronic money transactions to South America, Mexico and Spain.

-Assist with processing all funds transfer and reconciliation process daily

-Customer Service

-Answered and quickly redirect large volume of calls and messages.

-Provided administrative services, including email correspondence, making copies, handling incoming and outgoing mail and faxes.

-Ensure appropriate support documents attached to wire request forms.

06/98 to 07/99 Administrative Assistant Wayfair Llc | Hazelwood, MO,

recopilar, validar y revisar formularios para pedidos de productos quimicos,

recopilacion y archivo de gestiones de control de seguridad de exportaciones e importaciones al interiro y exterior del pais.

-dirigir y tranferir llamadas del departamento de importacion e importacion.

-manejo y archivo del correo

-Ingresar las facturas de importacion y exportacion en el sistema.

Education
Expected in 07/2019 to to | Real State Studies San Diego Mesa College, San Diego, CA GPA:
Expected in 01/2005 to to GED | Southwestern College, Chula Vista, CA GPA:
Expected in 09/2004 to to GED | Grossmont College, El Cajon, CA GPA:
Expected in 02/2002 to to | International Bussines University of Guadalajara, Guadalajara, Jalisco, Mexico, GPA:
Expected in 07/1999 to to High School Diploma | Highschool Incorporated To The University of GDL, Guadalajara, Jalisco, Mexico, GPA:

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Resume Overview

School Attended

  • San Diego Mesa College
  • Southwestern College
  • Grossmont College
  • University of Guadalajara
  • Highschool Incorporated To The University of GDL

Job Titles Held:

  • Lead Patient Access Representative
  • Patient Access Representative
  • Administrative Representative
  • Administrative Assistant

Degrees

  • GED
  • GED
  • High School Diploma

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