Professional Mental Health Office Lead with talent for Patient Satisfaction and thoughtful problem solving capabilities. Strong knowledge of HIPPA Confidentiality laws and Company standard work protocols. Take on the task of training staff for upcoming changes so they are comfortable and ready. Communicative and team-oriented with proficiency in computer systems currently used in our field. EPIC, LMS Learning, Outlook, Teams, Word, Excell, Sharepoint, to name a few. Proven history of fostering upbeat team moral and motivation to meet team, individual and management objectives. After 21 years with the same company advancing through different roles and increasing responsibilities, I am in search of new opportunities to re-energize my love for learning.
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- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Verified demographics and insurance information to register patients in computer system.
- Trained 7 employees on best practices and protocol while managing teams to maintain optimal productivity.
- Mentored new employees on standard work protocols and current computer systems and delivered constructive feedback to increase understanding of job duties.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed daily operations within Mental Health & Wellness office by supporting continuous delivery of excellent services and care.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Resolved issues with cash registers, card scanners and printers.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Counted as much as $20,000 in daily funds with manual and machine-assisted methods.
- Balanced bank's vault with over $10,000 in it daily.
- Completed monthly audits and managed overdraft reports.
- Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
- Obtained patient address, insurance information, contact information and medical history.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Categorized and labeled medical documents and documented work processes.
- Scheduled evaluations and procedures for patients.
- Set up patient charts and documented information in various company software.
- Determined and implemented techniques to improve medical records retrieval process.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Pulled patient charts for upcoming appointments.
- Updated daily logs to track information
- Maintained complete overview of the where my charts were
- Observed confidentiality and safeguarded all patient-related information.
- Purged outdated files.
- Kept department clean, organized and professional.
- Consolidated diverse medical records.
Participated on OPEIU Local 8 Union negotiations with Employer for a contract renewal. Bringing forth what was important to my fellow union members and doing what we could to mutually agree on terms.
I was often invited to participate on work committees to improve and create new standard work. Collaborating with all levels of management, providers, service line employees, and system technicians to create and document new workflows.
Completing annual trainings online and continuing education modules provided in company portal. Including CPR/First Aid certification.
Recognized often for outstanding work from upper management and co-workers through a points driven program called V-5. You save and choose when to cash out points for gift cards or products.
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Resume Overview
School Attended
- Clover Park Technical College
- Clover Park Technical College
Job Titles Held:
- Lead Patient Access Representative
- Daily Revenue Depositor
- Patient Care Representative
- Medical Records Technician
Degrees
- Certificate of Completion
- Certificate of Completion
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