Professional Mental Health Office Lead with talent for Patient Satisfaction and thoughtful problem solving capabilities. Strong knowledge of HIPPA Confidentiality laws and Company standard work protocols. Take on the task of training staff for upcoming changes so they are comfortable and ready. Communicative and team-oriented with proficiency in computer systems currently used in our field. EPIC, LMS Learning, Outlook, Teams, Word, Excell, Sharepoint, to name a few. Proven history of fostering upbeat team moral and motivation to meet team, individual and management objectives. After 21 years with the same company advancing through different roles and increasing responsibilities, I am in search of new opportunities to re-energize my love for learning.
Participated on OPEIU Local 8 Union negotiations with Employer for a contract renewal. Bringing forth what was important to my fellow union members and doing what we could to mutually agree on terms.
I was often invited to participate on work committees to improve and create new standard work. Collaborating with all levels of management, providers, service line employees, and system technicians to create and document new workflows.
Completing annual trainings online and continuing education modules provided in company portal. Including CPR/First Aid certification.
Recognized often for outstanding work from upper management and co-workers through a points driven program called V-5. You save and choose when to cash out points for gift cards or products.
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